Wraparound Facilitator

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.

When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

 As a Wraparound Facilitator at Health Connect America, you'll help children, youth, and families develop individualized plans that build on their strengths, address their needs, and connect them to resources that promote long-term stability and success. Through collaboration, advocacy, care coordination, and community engagement, you'll play a critical role in helping families navigate challenges and achieve meaningful outcomes.

As a Wraparound Facilitator, you'll serve as the coordinator and leader of a collaborative support team focused on helping youth and families achieve their goals. Day to day, you can expect to:

• Communicate with clients, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
• Conduct outreach and engagement with newly referred families, including the initial phone contact and completion of the intake process.
• Engage the family and assemble the child and family team, including the youth, caregivers/legal representatives, family members living in the home, service providers, involved agency representatives, and natural/informal supports.
• Coordinate and facilitate child and family team meetings at least every 30 days, or more often as program requirements and family needs dictate. Document and maintain all information regarding the plan of care, revisions, and team meetings.
• Ensure all phases and activities of the MI-informed wraparound process are conducted with high quality and fidelity, and remain accountable to the family team.
• Draw on lived experience as a caregiver to provide caregiver-to-caregiver support and help families navigate child-serving systems.
• Work with regional children’s mental health Community Engagement Specialists to identify and engage local community resources.
• Provide System of Care (SOC) 101 and other required trainings to caregivers, new staff, and community partners.
• Travel approximately 75% of the time, primarily local and statewide.

This is a highly collaborative, community-based role that focuses on helping children and families build strong support systems and achieve lasting success. You'll spend time meeting with families, coordinating services, facilitating team meetings, and advocating for the resources and supports needed to help youth remain successful in their homes, schools, and communities.

Success in this role requires strong organizational skills, effective communication, creativity, and a passion for empowering families. You'll frequently collaborate with schools, behavioral health providers, community organizations, and local support systems while helping families navigate complex service systems.

Depending on client needs, you may meet with clients and team members multiple times throughout the week and participate in an on-call rotation as required by the program.

• High school diploma or GED equivalent required. Bachelor’s degree in social or behavioral sciences preferred.
• Must self-identify as the primary or designated caregiver of a child or youth with a mental, emotional, behavioral, co-occurring, and/or autism spectrum disorder who has successfully navigated child-serving systems to access the treatment and resources needed to build resiliency and foster success in the home, school, and community.
• Experience working with children/youth and families with significant behavioral health needs.
• Requirements upon hire:
• Complete training recognized by the Tennessee Department of Mental Health and Substance Abuse Services (TDMHSAS) on assisting other caregivers in fostering resiliency, based on the principles of resiliency and recovery, within 6 months of employment.
• Obtain Certified Family Support Specialist (CFSS) peer certification from TDMHSAS within 1 year of employment.

We know that people who support others need support, too. That's why Health Connect America offers a comprehensive benefits package designed to help you thrive both professionally and personally:

• Flexible scheduling and a culture that recognizes the importance of work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually because your well-being matters
• Paid time off and paid holidays
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work offering exclusive savings and everyday perks

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. 

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.  For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters