Supervisor, Records Administration

Step into a leadership role where your ideas, guidance, and commitment to excellence can strengthen a worldwide operation. As Supervisor, Worldwide Records Administration, you will encourage and develop a dedicated team, champion smarter ways of working, and elevate service quality for members around the globe.   In close partnership with the Manager, you will help create consistent global practices and an environment where employees are empowered to grow, chip in, and succeed.

• Guide daily departmental operations and champion innovative approaches that elevate productivity, service quality, and consistency.
• Turn global audit findings into substantial action by recommending effective resolutions and ensuring reports are completed and uploaded on time for monthly scorecards and dashboards.
• Use insights from the global audit dashboard to identify trends and strengthen the team through targeted training, resources, and support.
• Lead the monthly FTC Conversion Audit for United States and Puerto Rico distributors and Preferred Members, helping identify potential system issues during the conversion process.
• Build confidence in our operations by supporting Internal and External Audits, coordinating walkthroughs, and providing requested samples.
• Drive projects that improve processes, accelerate employee development, and create greater operational efficiency.
• Help shape company initiatives affecting Records operations by capturing business requirements, conducting user acceptance testing, and creating training materials for Worldwide Member Services teams.
• Empower employees to do their best work by setting meaningful performance goals, delegating responsibilities, providing ongoing coaching, and preparing midyear and year-end performance reviews.
• Keep the team connected to relevant technology changes and turn new knowledge into practical, forward-looking improvements.
• Keep the Manager advised and aligned through clear weekly departmental status updates.
• Model and promote a culture of professionalism, collaboration, respect, and accountability while upholding company and departmental guidelines.
• Contribute wherever needed by performing additional duties as assigned.

You will directly lead and develop a team of up to five employees, helping each person build confidence, expand their capabilities, and contribute to shared success.

• Bachelor’s degree.
• Experience in the direct selling or marketing industry.
• Working knowledge of Herbalife business systems.
• In-depth knowledge of the Herbalife Marketing Plan.
• In-depth knowledge of Worldwide Records policies and procedures.
• Multilingual communication skills in addition to English, both oral and written.

• Excellent verbal, written, and presentation skills that help you inform, influence, and connect with others.
• Strong organizational, leadership, delegation, and follow-through capabilities.
• A practical, solutions-focused approach and the ability to deliver meaningful results with general supervision.  
• A member-first approach, strong customer and results orientation, and openness to feedback.
• The ability to bring clarity to competing priorities, multitask effectively, and meet deadlines in a fast-paced environment.
• A collaborative spirit and the confidence to communicate effectively with employees at every level, including executive leadership.
• Proficiency with Microsoft Outlook, Word, and Excel.

• At least two years of experience in a supervisor or team lead role.
• At least five years of experience in a fast-paced customer service environment.

• High school diploma or GED equivalent.

Your leadership will have a visible impact across a global operation. You will have the opportunity to develop people, transform processes, strengthen the member experience, and contribute to initiatives that move the organization forward. Along the way, you will collaborate across teams and help build a culture where quality, consistency, and continuous improvement are more than goals—they are how great work gets done.