Guest Services Team Lead

Position Title: Guest Services Team Leader

Department: Guest Services

Reports To: Guest Services Supervisor, Manager, Director

Location: Audubon Nature Institute

Position Type: Part- Time

Who We Are

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with

people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

What You’ll Do

The Guest Services Cool Zoo Team Leader plays a crucial role in overseeing the training and staffing of Cool Zoo Water Park. This position involves collaborating closely with management to enforce policies and supervise all areas of the Cool Zoo, ensuring a safe and enjoyable experience for guests. The Team Leader is dedicated to maintaining high standards of service and facilitating effective team performance.

Day to Day Responsibilities

•    Demonstrate the ability to resolve conflicts and differences respectfully and constructively professionally.

•    Exhibit strong teamwork skills, working harmoniously with colleagues while also possessing the ability to carry out tasks independently when necessary.

•    Greet and assist visitors with warmth and friendliness, ensuring they feel welcome and valued during their experience.

•    Provide clear safety guidelines and consistently enforce safety rules to create a secure environment for all staff members.

•    Manage staff lunch breaks effectively, ensuring they are timely and organized while maintaining full operational coverage.

•    Maintain open lines of communication with SELA and GS leaders to promptly address any safety concerns or weather-related issues.

•    Efficiently remove water rafts and life vests from the lazy river to maintain a clean and safe recreational area.

•    Take initiative and demonstrate strong ownership of assigned tasks, consistently striving to achieve excellence in all responsibilities.

•    Ability to assist and train New Hire.

•    Comply with safety regulations and provide internal and external customers with a safe environment.

•    Bring employee concerns to leadership immediately, cell phone, cash handling, guest concerns etc.

•    Open to working before and after hour events.

•    Open to supporting both uptown and downtown locations.

Additional/Overall Skills:

•    Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.

•    Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.

•    Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful

culture that is at the heart of Audubon’s mission.

•    Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.

•    Ability to work under and handle stress appropriately required.

•    The above-listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

What We’re Looking For

Must Haves:

•    High School Diploma or equivalent

•    Strong verbal and interpersonal skills (a people person)

•    Must be over the age of 18

Nice-to-Haves:

•    Open availability

•    Previous customer service experience in customer service, hospitality, tourism or the retail industry.

Physical Requirements:

•    Prolonged standing, walking, and climbing stairs.

•    Ability to lift, push, pull, and carry objects up to 50 pounds.

•    Frequent bending, crouching, twisting, and reaching.

•    Manual dexterity to operate machinery or handle tools.

•    Frequent use of vision and hearing to assess surroundings and job tasks.

•    May be exposed to high, medium nose intensity.

•    Ability to work under and handle stress in an appropriate manner.

•    May include indoor and outdoor work environments.

•    Exposure to varying weather conditions.

•    Potential exposure to environmental hazards such as dust, chemicals, or loud noise.

•    Ability to work under and handle stress appropriately