Guest Services & Resource Center Associate

This role is hands-on and service-driven. You’ll help keep the Resource Center running day-to-day supporting guests, maintaining a safe and organized environment, and assisting with basic operations. It’s a fast-moving role where compassion, consistency, and calm under pressure matter as much as practical skills.

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  Welcome and assist guests with dignity and respect

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  Support daily services (showers, laundry, supplies, etc.)

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  Help maintain a clean, safe, and structured environment

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  Assist with basic intake, check-ins, and documentation

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  Restock supplies and support facility upkeep

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  Work closely with staff and volunteers to keep operations flowing

• Calm, steady presence in busy or challenging environments

• Strong communication and people skills

• Reliable, consistent, and team-oriented mindset

• Ability to set boundaries with empathy and professionalism

• Comfort with active, physical, and fast-paced work

• High school diploma or GED

• Basic computer skills

• Ability to stay composed in high-need situations

• Physical requirements: Active role with standing, walking, lifting up to 30 lbs, and general facility support tasks.

• Background in nonprofit, ministry, social services, or admin support

• Experience working with vulnerable or underserved populations

This role requires alignment with the Christian mission and values of Exodus Family Ministries, including agreement with our Statement of Faith and active participation in a local evangelical church.