Patient & Volunteer Enrolment (PaVE) Coordinator

If you have exceptional customer service skills and want to be part of a caring, purpose-driven team, this is a great opportunity to join FluCamp (part of hVIVO) as a Patient & Volunteer Enrolment (PaVE) Coordinator.

FluCamp conducts human clinical trials aimed at improving the treatment — and potential eradication — of common illnesses such as colds and flu. Our studies are carried out in a safe, controlled clinical environment with our volunteers at the heart of everything we do.

Learn more about the volunteer journey here:👉 https://flucamp.com/everydayhero/

As a PaVE Coordinator, you’ll be the first point of contact for volunteers, guiding them through screening, enrolment and participation in clinical trials. This is not a sales role — all volunteers have registered independently.

You’ll provide clear information, confirm medical history, assess eligibility, book appointments and support volunteers throughout their journey, delivering an excellent experience at every stage.

• Bank contract
• Ideally 4–5 days per week
• 30–37.5 hours per week
• Monday to Friday
• Remote working – 1st day is in our London office
• Full training and equipment provided

• →Conduct medical telephone screenings to confirm volunteer suitability
• →Answer volunteer queries via phone, email, chat and text
• →Book screening and follow-up appointments
• →Accurately enter and maintain volunteer records and medical information
• →Liaise with GP surgeries and internal clinical teams
• →Provide volunteers with information on appointments, procedures and compensation
• →Maintain up-to-date knowledge of study protocols and eligibility criteria
• →Meet KPIs while delivering a high standard of volunteer care
• →Ensure confidentiality, care, data protection and compliance at all times

• Positive, can-do attitude
• Outstanding customer service and telephone manner
• Strong IT skills and attention to detail
• Ability to work independently and manage multiple tasks
• Problem-solver, target-focused and process-driven
• Committed to confidentiality and compliance