SOP Analyst

Ideagen is seeking a detail-oriented and proactive SOP Analyst to manage the end-to-end Sales Order Processing and Invoicing functions. This role is critical to ensuring accurate and timely billing for our software products and services. The ideal candidate will collaborate closely with Sales and Customer Success teams, resolve billing issues, and ensure compliance with tax and legal regulations.

• →Manage quotes and sales orders to facilitate accurate customer billing.
• →Generate and issue invoices in line with contractual terms.
• →Collaborate with Sales and Customer Success teams to ensure timely invoicing.
• →Investigate and resolve billing discrepancies and disputes.
• →Ensure compliance with applicable tax and legal invoicing requirements.
• →Provide support to the Finance team as needed.

• Proven experience in a finance-related role.
• Should have 3-5 years of relevant experience in billing and invoicing processes.
• Hands-on experience with tools such as NetSuite, Zuora, and Salesforce.
• Proficient in accounting software and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.

• High attention to detail
• Strong analytical and problem-solving skills
• Results-driven and customer-focused
• Capable of managing multiple tasks and priorities effectively

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

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