Volunteer Coordinator - Hospice

At Immanuel, every team member plays a vital role in fulfilling our mission of Christ-centered service. As the Hospice Volunteer Coordinator, you will have the unique opportunity to connect compassionate volunteers with patients and families during some of life's most meaningful moments, helping create comfort, dignity, and support when it matters most.

• Plan, coordinate, and administer the hospice volunteer recruitment, selection, orientation, and training programs to ensure an effective and well-prepared volunteer workforce.
• Collaborate with leadership to develop and maintain volunteer training and onboarding programs that comply with Medicare, NHPCO, organizational, and other applicable regulatory standards.
• Screen, interview, and evaluate volunteer candidates using established selection processes to identify qualified individuals for volunteer service.
• Evaluate volunteer training programs and use feedback and performance data to continuously improve training effectiveness.
• Develop and implement volunteer recruitment and retention strategies to support program growth and sustainability.

• Coordinate volunteer services and assignments to support patient, family, and organizational needs.
• Develop, maintain, and update volunteer care plans, including goals, interventions, and outcomes, as appropriate.
• Maintain regular communication with volunteers, providing guidance, support, and resources to promote engagement and success.
• Monitor volunteer participation, schedules, availability, and performance, making adjustments and reassignments as needed.
• Identify and address volunteer concerns, challenges, and potential burnout through coaching, support, and resource coordination.
• Participate in interdisciplinary team meetings and communicate relevant volunteer information to volunteers and other team members.

• Maintain accurate and confidential volunteer records, personnel files, and related documentation in accordance with organizational and regulatory requirements.
• Oversee the collection, maintenance, storage, and reporting of volunteer program data, including volunteer hours, evaluations, background checks, progress notes, and required monthly, quarterly, and annual reports.
• Ensure volunteer hours and program activities meet applicable state, federal, accreditation, and Immanuel Hospice requirements.
• Continuously evaluate volunteer program processes and implement improvements to enhance program effectiveness and efficiency.

• Represent Immanuel professionally in community outreach activities, networking events, presentations, and partnerships that promote volunteer engagement and program awareness.
• Ensure volunteers remain compliant with all applicable state and federal regulations, accreditation standards, organizational policies, and hospice requirements.
• Maintain compliance with HIPAA regulations and safeguard Protected Health Information (PHI) and other confidential information.
• Promote and maintain a safe work environment by following safety protocols, reporting equipment concerns, participating in emergency preparedness activities, and adhering to disaster response procedures.
• Demonstrate professionalism, integrity, respect, and excellent customer service in all interactions with patients, families, volunteers, colleagues, and community partners.

• Participate in departmental and organizational meetings, in-service education, quality assurance initiatives, and performance improvement activities.
• Contribute to problem-solving efforts and make sound decisions that support departmental and organizational goals.
• Maintain satisfactory attendance, punctuality, and accurate timekeeping in accordance with Immanuel policies and procedures.
• Comply with all Immanuel policies, standards of conduct, and ethical business practices, reporting concerns or instances of non-compliance as appropriate.
• Perform responsibilities in assigned work environments and complete other duties, special projects, and assignments as requested.

• Reliable transportation is required as this position will require travel between locations.  
• Valid Nebraska Driver’s license (unless otherwise allowed by law) and a good driving record required. 
• Must possess auto insurance at or above Nebraska statutory requirements.

• High School Diploma/GED is required; Associate’s Degree preferred.
• Equivalent years of experience may substitute for education requirement.

• 3 years of combined experience in marketing, program coordination, or staff scheduling and supervision or related experience is required.
• One (1) year of experience working with a frail or elderly population.
• Equivalent years of education may substitute for experience requirement.

• Meaningful work: You won’t just have a job; you will have a purpose.  Our Mission impacts the lives of our residents/participants and their families, one another, and our community.
• Growth Opportunities: We invest in your development.  Whether it’s mentorship, training, or advancement, we’re committed to your growth.
• Inclusive Culture: We celebrate uniqueness and foster an environment where everyone feels valued.
• Work-Life Harmony: We believe in allowing you to thrive by leveraging your passion.  Achieve your best work while maintaining a healthy work-life harmony.
• Total Rewards: A focus on feedback and recognition, competitive compensation, a robust benefits package, and perks beyond the basics.
• Intentional Experience: We are very intentional about your employee experience, from Day One Orientation to how we onboard new managers and invest in quarterly and annual leadership training.  

• Immanuel is an Equal Opportunity Employer and participates in E-Verify.
• A background check and drug screen will be required prior to hire.
• Applicants must be currently authorized to work in the United States on a full-time basis.