Hospitality Supervisor

IST Management is seeking a Hospitality Supervisor to join the Downtown St. Louis Team! The Hospitality Supervisor is responsible for leading and overseeing all hospitality and client service operations within a prestigious law firm environment. This role ensures the delivery of exceptional white-glove service for attorneys, clients, visitors, and firm leadership while maintaining the highest standards of professionalism, discretion, and operational excellence. The Hospitality Supervisor manages conference center operations, catering services, reception support, event coordination, and hospitality team performance.

IST Management is a business process outsourcing company. We pride ourselves on our commitments to excellence for our clients and upward mobility for our employees. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us! 

• →Hospitality Operations
• →Supervise daily hospitality and conference services operations.Ensure meeting rooms, boardrooms, and client areas are prepared and maintained to law firm standards.Coordinate food and beverage services, catering deliveries, and special events.Conduct regular inspections of hospitality spaces to ensure cleanliness, functionality, and presentation.
• →Team Leadership
• →Supervise hospitality attendants, conference services staff, and related support personnel.Provide coaching, training, and performance feedback.Develop staff schedules and ensure adequate coverage for business needs.Foster a culture of professionalism, accountability, and exceptional customer service.
• →Client and Attorney Support
• →Serve as the primary point of contact for hospitality-related requests.Build strong relationships with attorneys, executive leadership, and administrative teams.Anticipate client needs and proactively resolve service issues.Maintain strict confidentiality and discretion in all interactions.
• →Event & Conference Management
• →Coordinate internal meetings, client events, receptions, and special functions.Manage room reservations and event logistics.Partner with vendors and catering providers to ensure flawless execution.Monitor event budgets and service quality.
• →Operational Excellence
• →Maintain inventory levels for hospitality supplies and refreshments.Ensure compliance with company policies, law firm standards, and health and safety requirements.Prepare operational reports and service metrics.Identify opportunities to improve efficiency and enhance the client experience.

• High School Diploma or GED required; authorization to work for any employer in the US required 
• Microsoft Office proficiency required
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment; willingness to cross-train for other job functions
• Ability to meet employer's attendance policy
• Ability to lift up to 60 lbs on occasion 

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.