Case Coordinator

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Care CoordinatorHealthcare Non-Clinical

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Overview

Overview We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation,

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Care CoordinatorHealthcare Non-Clinical

Responsibilities

~1 min read

→Completes tasks in an efficient, accurate manner as directed by Case Managers. Communicates and meets with Case Managers and local managers to discuss case issues.
→Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
→Provides administrative support for Case Managers and Panelists.
→Develops overall Case Manager skills, enhancing the client experience.
→Serves as Case Manager apprentice on mediations, competent to cover a Case Manager’s desk in their absence when appropriate. In certain circumstances the CC may be assigned a neutral (s) to support under the direction of a senior level case manager or manager.
→Collaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
→Reviews closed cases to determine client satisfaction and future business opportunities.
→Other duties as assigned within similar scope.

Requirements

~1 min read

Bachelor's Degree in a related discipline. Preferred
2-4 years of working in a legal administrative or assistant role. Required
2-4 years of working in legal and client service role. Plus
Proficiency in all ADR processes and procedures. (Preferred proficiency)
Knowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)
Computer literate and proficient in all software programs required for the position. (Required proficiency)
Verbal and written communication skills. (Required proficiency)