Night Administrator

LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist.

Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. 

Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on. 

• →Provide centralized oversight of all active donation cases and operational activities during assigned off-call periods.
• →Maintain situational awareness of case acuity, hospital activity, staffing levels, recovery schedules, and transportation logistics.
• →Ensure appropriate coordination and handoffs between departments and shifts.

• →Other duties as assigned by LiveOnNY.

• Serve as the highest operational authority during off-hours for case progression decisions, staffing redeployment, interdepartmental prioritization, hospital conflict resolution.
• Make time-sensitive decisions when departmental leadership is unavailable or when rapid escalation is required.
• Escalate to executive leadership when events meet critical incident or reputational risk thresholds.

• Ensure all processes align with expectations set by CMS, OPTN, the New York State Anatomical Gift Act, the FDA, LiveOnNY and other applicable standards.
• Maintain confidentiality and adhere to ethical practices at all times.

• Ensure appropriate documentation and reporting of occurrences, complaints, and compliance concerns.

• Serve as leadership point of contact for hospitals, transplant centers, medical examiners, laboratory facilities, funeral homes, and/or transportation partners during off-hours.
• Address hospital concerns related to donation timing, family communication issues, recovery logistics, and resource constraints.
• Support preservation of hospital relationships through professional, responsive, and solutions-focused engagement.

• Monitor staffing coverage across: Case Development, Hospital Engagment Services, Family Engagement Services, Allocation and Placement, and Surgical Recovery.
• Authorize and coordinate: emergency call-ins, staff deployment, shift extensions, and reassignment of personnel.

• Ensure appropriate leadership escalation pathways, documentation, and follow-up actions.

• Initiate immediate mitigation strategies to protect donation, family experience, and organizational credibility.

• Facilitate collaboration among departments when competing priorities or role confusion arise.
• Clarify responsibility and direct next steps when case ownership or task execution is unclear.
• Ensure unified messaging to hospitals and families.

• Minimum of 4 -5 years of leadership experience with organ procurement organizations (OPOs), transplant services, critical care, or hospital operations.
• Bachelor’s degree in healthcare administration, nursing, public health, or related field required (Master’s preferred).
• Clinical background (RN, RT, or similar) or extensive ICU/acute care operational experience required.
• Proven ability to make independent, high-stakes operational decisions in time-sensitive environments.
• Strong understanding of OPTN, CMS, and New York State regulatory requirements. Current CPTC certification preferred.
• Excellent communication, conflict resolution, and crisis-management skills.
• Experience supervising or coordinating across multiple clinical and operational departments.