Regional Director, Hospital Engagement

The Regional Director, Hospital Engagement serves as a Director-level Hospital Engagement Coordinator and field-level operational manager within an assigned Region of LiveOnNY's Donation Service Area (DSA). The Regional Director is responsible for personally performing Hospital Engagement Coordinator responsibilities while exercising delegated field-level operational management responsibilities in support of Hospital Engagement operations throughout the assigned region.

The Regional Director performs Hospital Engagement responsibilities as an essential function of the position. Management responsibilities are exercised concurrently with operational responsibilities and do not replace the Regional Director's responsibility to maintain an active field presence, respond to donor hospitals, support donation activity, resolve operational barriers, strengthen hospital relationships, facilitate operational coordination, and perform Hospital Engagement responsibilities.

This is a field-based role. Each Regional Director is assigned primary operational responsibility for an identified region within the DSA. The regional assignment establishes the Regional Director's primary area of operational responsibility, workforce coordination, hospital relationship management, and operational accountability. Regional assignment does not limit the Regional Director's responsibility or obligation to perform Hospital Engagement responsibilities elsewhere within the DSA as directed solely by LiveOnNY.

The Regional Director may be assigned, deployed, reassigned, or temporarily detailed to any donor hospital, healthcare facility, organizational location, or other operational site within or outside the assigned region as determined by LiveOnNY to meet operational, regulatory, staffing, business continuity, emergency response, quality, educational, leadership, or other organizational needs.

The Regional Director works collaboratively, within the delegated operational framework established by Hospital Engagement Leadership, Executive Leadership, organizational policies, Executive Directives, and other organizational requirements, with all organizational departments involved in the donation process, including, but not limited to, Case Development, Family Engagement, Donor Center Operations, Allocation and Placement, Recovery, Tissue Bank, Education and Training, Operational Intelligence, Quality, Compliance, Information Technology, Legal, Human Resources, Finance, and Communications.

The Regional Director and Hospital Engagement Leadership shall coordinate and collaborate with donor hospital medical and administrative personnel and LiveOnNY departments and personnel to deliver donor hospital-based services in accordance with this Job Description, organizational policies, Executive Directives, other organizational requirements, and in furtherance of LiveOnNY's mission.

The Regional Director shall know, understand, maintain, and comply with applicable federal, state, and local statutes, regulations, and LiveOnNY organizational requirements, including, but not limited to:

• Centers for Medicare & Medicaid Services (CMS) Conditions for Coverage, Conditions of Participation, interpretive guidance, and applicable reimbursement requirements.
• New York State Public Health Law.
• New York State Anatomical Gift Act.
• Organ Procurement and Transplantation Network (OPTN) Policies.
• United States Food and Drug Administration (FDA) regulations, as applicable.
• Health Resources and Services Administration (HRSA) requirements.
• LiveOnNY organizational policies.
• Standard Operating Procedures.
• Work Instructions.
• Executive Directives.
• Operational Learning Pushes (OLPs); and
• All other organizational requirements applicable to the position.

The Regional Director role requires full-time professional dedication. Professional time must be devoted exclusively to the duties and responsibilities of the position.  The incumbent must maintain readiness to respond on-site to donor hospitals, engage in donor conversations, communicate with donor hospitals, and coordinate with internal teams in accordance with LiveOnNY expectations and policies.

The Regional Director is expected to adhere to all organizational policies and applicable regulatory obligations, stewardship of resources, confidentiality, and ethical conduct, and to devote all professional time to the performance of the responsibilities of this job description and remain available to fulfill management responsibilities inside and outside standard business hours as LiveOnNY’s needs dictate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• →Current, unrestricted licensure as a Registered Professional Nurse (RN) in the State of New York (Preferred)
• →Demonstrated progressive leadership experience within an acute care hospital, integrated healthcare system, and/or Organ Procurement Organization (OPO).
• →Demonstrated experience leading, supervising, coaching, mentoring, evaluating, developing, and supporting healthcare personnel.
• →Demonstrated experience establishing and maintaining productive professional relationships with physicians, nursing leadership, hospital executives, hospital administration, and other donor hospital medical and administrative personnel.
• →Demonstrated experience in hospital relationship management, physician engagement, healthcare operations, regulatory readiness, quality improvement, operational excellence, workforce development, and performance improvement.
• →Demonstrated experience analyzing operational data, performance metrics, quality indicators, and operational trends to improve organizational performance and operational outcomes.
• →Demonstrated experience implementing organizational change, strategic initiatives, operational initiatives, and enterprise priorities.

• Regularly required to talk or hear.
• Frequently required to sit or stand.
• Occasionally required to walk; use hands to handle objects or controls; reach with hands and arms; and climb or balance.
• Occasionally required to lift or move up to 25 pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Use reliable transportation in order to travel frequently throughout LiveOnNY’s DSA, and, when required, outside the DSA.
• Operate a motor vehicle safely while traveling to, from, and between donor hospitals, healthcare facilities, corporate offices, meetings, educational programs, and other organizational locations.

The incumbent must maintain a residence within LiveOnNY’s DSA as this role requires ongoing operational readiness and availability to deploy or report to donor hospitals, the corporate office, and other designated operational locations within the DSA, as assigned. The incumbent may be required to perform administrative or professional duties related to an active case or recent deployment from a personal residence or other non-LiveOnNY location for operational convenience during their scheduled work day, but such work does not alter the field-based operational designation of this position.

Salary Range: $110,000 - $130,000

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance