Supply Chain & Customer Service Coordinator

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

Reporting to the Supply Chain Manager, the Supply Chain & Customer Service Coordinator is responsible for assisting in coordinating customer order fulfillment activities and providing administrative support across supply chain operations. The role, with responsibilities and/or related exposures, serves as key support liaison between customers, production planning, logistics providers, sales and marketing teams and internal departments to ensure timely and accurate order processing, shipment coordination, inventory support, purchasing administration and freight management.

The successful candidate will contribute to customer satisfaction, supply chain efficiency, and operational excellence through strong organizational skills, attention to detail, and effective communication.

• →Comply with all Company safety policies and governing laws.
• →Enter orders for all branches as required.
• →Confirm order checks daily, ensuring accuracy and trailer #’s are entered correctly.
• →Communicate with Planners and customers information related to orders and shipping dates.
• →Complete daily audits of all order-related fax logs.
• →Complete daily audits on sales and freight invoices.
• →Monitor in transit shipments and complete receivers as required.
• →Ensure adherence to corporate policy and SOX.
• →Assist with freight quotes, both incoming and outgoing.
• →Maintain freight rate table(s) and month end corporate freight reporting, including fuel surcharge table.
• →Complete import paperwork including receiver, order confirmation and submission to AP.
• →Coordinate artwork requests and maintain artwork records.
• →Maintain price sheet books including distribution as required.
• →Coordinate Supply Chain related courier and parcel shipments using approved carriers.
• →Coordinate Waste Sales including employee, external waste customers, and cardboard and core recycling.
• →Assist in raw material, packaging, warehouse counts and reconciliations.
• →File daily invoice and year end file transfers.
• →Perform additional duties as assigned.

• →Ensures compliance with all safety policies and procedures.

• →Proper PPE must be worn in all designated areas.

• 1-2 years of related experience and/or training.
• Completion of a post-secondary education program Business or Supply Chain Management, or related field preferred.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of suppliers or employees of an organization. Written communication is clear and concise. French abilities would be considered an asset.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret graphs.

• Self-starter with initiative and accountability, interpersonal skills and ability to work in a team, and ability to work in a fast-paced environment. Must be able to multi-task, meet deadlines and shift priority workloads while under pressure.

• Effectively utilizes technology to aid in planning, presentation and/or analytical work.
• Above average MS Excel knowledge and ability to manipulate data.
• Ability to navigate complex ERP systems.
• Advanced knowledge of Microsoft Office 365.
• Qantel ERP or Unix based system would be considered an asset.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the office work environment is normally quiet.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand and walk and must occasionally lift and/or move up to 10 pounds. 

POSITION LOCATION:  North Bay, Ontario, Canada.