Director of Client Services

Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable results through strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at retail.

The Director of Client Services is a senior leadership role responsible for overseeing key client relationships, driving program success, and ensuring exceptional service delivery across multiple programs. This role acts as a strategic partner to clients, internal stakeholders, and field leadership, ensuring alignment between client objectives, execution strategy, and operational delivery.

The ideal candidate is a strong people-leader with deep experience in client management, retail programs, and cross-functional collaboration.

• →Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships
• →Own overall client satisfaction, retention, and growth across programs
• →Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery
• →Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams
• →Oversee program planning, launches, optimization, and performance against KPIs
• →Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement
• →Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs
• →Prepare and present executive-level business reviews, insights, and recommendations to clients
• →Support new business growth through client expansion, upselling, and strategic initiatives

• 5+ years of experience in client services within retail, CPG, or sales execution
• Proven experience leading and developing high-performing teams
• Strong understanding of retail environments, field execution, and national programs
• Demonstrated ability to manage complex, multi-client portfolios
• Excellent communication, presentation, and stakeholder management skills
• Highly organized, strategic, and solutions-oriented mindset.
• Comfortable working in a fast-paced, evolving environment
• Willingness to travel, as required to support clients and teams

Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.