Client Success Manager

The Client Success Manager is an internally focused operations and process excellence role embeddedwithin the Client Services division at VytlOne. This position is responsible for improving the efficiency,quality, and consistency of how the Client Services team operates, not through direct client ownership,but by building and sustaining the systems, processes, and tools that enable the team to deliverexceptional outcomes.

The Client Success Manager leads cross-functional process improvement initiatives, manages high priority internal projects, oversees third-party vendor relationships, and maintains client- and member facing marketing materials. The role requires an equal blend of operational rigor and stakeholdercommunication skills, operating at the intersection of project management, process design, and clientservices strategy within VytlOne’s PBM environment.

At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

This is a remote-based position within the Continental US.

• Strong written and verbal communication skills; ability to present findings and recommendations to leadership and cross-functional teams.

• Skilled at translating operational complexity into clear documentation, process maps, and action plans.

• High attention to detail with strong organizational and prioritization skills in a multi-project environment.

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) required; experience with CRM and reporting tools a plus.

• Ability to create and update professional client- and member-facing marketing materials including presentations, flyers, and email communications.

• Collaborative team player who works effectively across departments; comfortable navigating ambiguity and competing priorities.

• Self-directed with strong follow-through; capable of managing workload independently without close supervision.

VytlOne Website VytlOne LinkedIn

VytlOne (formerly Maxor) is an EOE, including disability/vets