Director, Client Services

The Director, Client Services is a senior-level player/coach responsible for leading a team of account management professionals across a defined book of business comprised of mid-market employer groups, third-party administrators (TPAs), coalitions, and health systems. This role owns client retention, relationship depth, and book-level financial performance, while serving as a strategic escalation point for clients, consultants, and internal stakeholders. The Director is expected to translate complex pharmacy benefit data into actionable client strategy, drive proactive renewal activity, and cultivate trusted relationships across the employer and benefits consultant ecosystem.

At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

This is a remote-based position within the Continental US.

At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment.

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  • →You’ll work with a mission-driven organization focused on improving healthcare outcomes
  • →Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:
  • →Comprehensive mental health and wellbeing resources
  • →Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
  • →Company-paid basic life/AD&D, short-term and long-term disability insurance
  • →Rx, dental, vision, other voluntary benefits, and FSA
  • →Employer-matched 401k Plan
  • →Industry-leading PTO plan
  • →And more!

Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.

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VytlOne (formerly Maxor) is an EOE, including disability/vets