Claims Specialist II

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!

Training consists of 8 weeks of paid training. Monday through Friday from 8:00am-4:45pm PST. After training we offer a fixed schedule of 40 hours per week Monday through Friday from 8:00am-4:45pm PST.

Must be willing to work in Pacific times zones.

An in-person interview may be required during the hiring process

For positions that work remotely or in a hybrid work-from-home environment, team members must maintain reliable high-speed internet service that supports day-to-day job responsibilities. At a minimum, internet service must provide 25 Mbps download speed. Team members are responsible for maintaining internet connectivity sufficient to perform their role effectively while working from home.

State specific pay scales for this role are as follows:

Customer Interaction and Claims Process Management: Review and explain coverage details and the claims process to customers. Set reserves for anticipated expenses and arrange vehicle inspections and rental authorizations. Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention.

Investigation and Evidence Gathering: Utilize various communication methods (phone calls, emails, texts, letters) to obtain information from involved parties, including witnesses. Review law enforcement reports and seek out additional evidence (dash cam, surveillance video) to assess the facts of loss and determine liability.

Risk Assessment and File Management: Identify and escalate high-risk files with significant indemnity exposure or suspected fraud to supervisors for further review or investigation.

Bodily Injury Claims Management: Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims with legal counsel for represented claimants and unrepresented parties.

Cross-Department Collaboration: Serve as the primary point of contact for customers, coordinating with other departments to ensure a smooth claims experience and complete customer satisfaction.

Team Collaboration: Collaborate with a team to address the needs of shared customers when necessary.

• High school diploma or equivalent, Bachelor’s degree preferred
• 6 months’ customer service experience in a high-volume work environment or equivalent combination of education and experience
• 6-12 months’ claims adjusting experience, preferred
• Prior experience working in a remote environment is a plus role.

Continuously (66%-100%):• Must be able to maintain a sedentary position for extended periods.• Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.• Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.• Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.Occasionally (Up to 33%):• Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.• Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.