Clerk 2 - Adjusting Design & Delivery

The Adjusting Design & Delivery Clerk performs a variety of clerical and administrative functions and is responsible for providing administrative and operational support to the directorate.

The role makes decisions in accordance with established service standards, procedures, and business rules. The role interacts and responds to customer and business partner enquiries from internal and external stakeholders. The Clerk is also responsible for financial transactions.

• Composes, edits, distributes and files correspondence.
• Maintains paper or electronic filing systems, records or databases.
• Receives, sorts, scans, uploads and/or distributes incoming documents.
• Prepares shipments and coordinates messenger and shipping services.
• Orders and maintains stock and office supplies, including tracking all non-stocks and inventory control forms.
• Operates and maintains standard office equipment.
• Completes a variety of typing assignments with a high degree of speed and accuracy.
• Creates, generates, maintains and distributes reports and spreadsheets.
• Books training rooms for internal and external stakeholders and assists with room requirements.
• Attends meetings and prepares and distributes meeting minutes.
• Processes invoices, payments and financial transactions. 

• Provides courteous and professional first point of contact to internal and external customers.
• Responds to customers by telephone and email.
• Contacts customers to obtain or provide information.
• Investigates customer issues and reviews prior handling to confirm compliance with departmental procedures and business rules.

• High school diploma or equivalent.

• Two years of experience in an office environment with one year of customer service experience.

• Working knowledge of Microsoft Office.
• Handle multiple tasks and prioritizes assignments to meet deadlines.
• Works independently and under pressure in a fast-paced environment.
• Working knowledge of MPI policies and procedures, as related to products and services.
• Knowledge of the insurance industry and the related regulations and acts is an asset.
• Working knowledge of SharePoint is an asset.
• Working knowledge of CARS program is an asset.
• Working knowledge of Mitchell and Work Centre is an asset.