Customer Service Sales Order Entry Clerk

MTF Biologics processes tissue grafts from human donors that are used in a growing array of clinical applications – positively affecting lives across the globe. As a global nonprofit organization that saves and heals lives by honoring donated gifts and serving patients, we collaborate with the medical, scientific, as well as organ and tissue donation communities. 

Our goal is simple–do what's right for patients, surgeons, tissue donors, and their families through our guiding principles.

The primary responsibility of this role is to perform the daily processing of customer and partner sales orders received by fax, EDI and email, perform database updates, and execute a variety of monthly partner and customer billings. Additional responsibilities include allocating tissue to open orders and reconciling consignment order discrepancies in accordance with department Operating Procedures and Work Instructions. The individual must comply with all ISO, AATB, & FDA requirements pertaining to the Customer Service Sales Order Entry role.

• →Accurately process orders via fax, EDI and email for Direct, POR, Trial Evaluation, Kit, Grant, Sample and Consignment orders. Demonstrates meticulous attention to detail and can review critically and expeditiously customer account information so that each order is processed according to established service fee concessions, tissue specifications and shipping requirements. Assumes sole ownership for accurately processing and proofreading critical, time sensitive orders for next day surgery requirements.
• →Processes all open customer billing requests promptly to meet monthly sales objectives. Must have the ability to research order discrepancies,including incorrect serial numbers and service fees, as well as reconciling inventory transactions to bring issues to resolution. Must provide tissue trace records upon request.
• →Performs partner data updates and billings including, product line write-offs and monthly partner and customer storage and freight billings.
• →Allocates newly available tissue for multiple tissue forms to partner monthly standing orders as requested to meet shipping schedules, and to customer backorders, in accordance with MTF Biologics distribution policy.
• →Communicates as needed with Shipping, Accounts Receivable,Sales/Contracts, Sales Consultants and Customers regarding order logistics,including priorities, changes, inventory availability, discrepancies, pricing and credit holds.
• →Maintains records of all orders in accordance with department protocol sand provides order confirmations including those sent via secured email,web link, and EDI so that discrepancies can be identified and resolved.Provides FEDEX and UPS tracking information and proof of delivery upon request. Notifies customers regarding carrier delivery exceptions and provides information as required to address delay and expedite delivery or return.
• →Performs order clearing to confirm receipt of all orders with MTF and/or Business Partner Customer Service department on an as needed basis.Generate needed backorder reports and miscellaneous order related reports as required.
• →Demonstrates proficiency in all applicable systems currently utilized by MTF such as ERP, Tissue Trace Software, Credit Card Processing Software,GMP Compliance Software, and Reporting tools. Must possess the ability to successfully navigate the systems listed above to solve problems.
• →Responsible for processing all credit card requests through credit card processing system prior to release of order.
• →Perform additional duties as assigned.

• High School Diploma or G.E.D. Required
• Minimum of 3 years High volume order entry experience with excellent attention to detail.
• Must be able to perform with a high degree of accuracy and attention to detail.
• Works effectively in a fast paced high volume environment
• Able to work independently under general supervision and prioritize tasks.
• Strong time management and organizational skills.
• Ability to communicate clearly and effectively in a cross functional team environment.
• Proficient in Microsoft Outlook