Orlando Eye- Rides Host - Part Time

The Rides Host provides excellent customer service to all guests entering the attraction by providing them with knowledge about all the products the attraction has to offer through positive guest interactions. Seeking exceptional guest interaction at every opportunity

Key Responsibilities:

• Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.

• Assists guests on and off our thrilling rides. ensuring that Health & Safety is always the number one priority.

• Carries out daily checks on the rides and reports any safety concerns. 

• Works effectively in busy environments with high noise levels, maintaining a high level of focus to ensure safe ride operation.

• Implements all ride restrictions while monitoring line queues,

• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.

• Ensures all public areas are ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.

• Follows opening and closing procedures as detailed in the department’s operating plan.

• Responsibility to ensure compliance of Health, Safety & Security within the workplaces.

• Follow set procedures during ride break downs, including proper guest communication and carrying out ride evacuation. • Check rider height and screen for other riding restrictions.

• Speaking to large groups of guests with or without the use of a public address system

• Instructing guest and maintaining effective communication with other ride operators.

• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.

• Perform other duties as assigned.

• Must be at least 18 years of age.
• 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Work in areas with loud noises and confined spaces.
• Work independently or as part of a team.
• Excellent customer service skills. Enthusiasm for representing the brand. Deal with large crowds and prioritize multiple guests.
• Maintain Licenses and Certifications a high level of enthusiasm while doing repetitive work.