Switchboard Operator

The Switchboard Operator/Dispatcher is responsible for all hospital switchboard/dispatch operations. The Operator/Dispatcher provides customer service by performing administrative telephone answering duties, code/alarm monitoring duties and dispatching security officers to both emergency and non-emergency calls. The Operator/Dispatcher utilizes appropriate multi-line telephone equipment/dispatching equipment to answer basic and/or routine calls, emergency calls, transfer calls and dispatch to answer basic and/or routine questions and route or transfer calls to appropriate destinations. The Operator/Dispatcher is responsible for receiving, coordinating, and disseminating critical information from and to multiple sources/resources within acceptable time frames.

High School Diploma or GED- Required

Telephone and/ or Customer Service experience- RequiredExperience with Microsoft Windows workstation environments and MS Office products (i.e., MS Word, MS Excel, etc.)- Preferred

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.