Senior Cloud Operations Engineer

The Senior Cloud Operations Engineer provides hands-on operational ownership of AWS cloud environments to improve reliability, observability, performance, capacity, cost efficiency, automation, and disaster recovery readiness. This role will ensure accountability and internal ownership of day-to-day cloud operations by collaborating with vendors and MSP.

This position leads operational incident and problem resolution, improves runbooks and automation, and oversees managed-service-provider execution. It partners with architecture, security, application development, migration, product, and emerging-technology teams to ensure approved solutions are production-ready and sustainably operated.

• →Owns the day-to-day operational health, reliability, availability, and supportability of AWS cloud environments
• →Implements and improves monitoring, logging, alerting, dashboards, and observability practices that enable proactive issue detection and response
• →Leads incident response, service restoration, root-cause analysis, problem management, post-incident reviews, and corrective-action follow-through.
• →Automates provisioning, configuration, remediation, deployment, and routine operational tasks using infrastructure as code and scripting
• →Analyzes and improves cloud performance, capacity, scalability, and resource utilization
• →Identifies and executes approved cloud cost-optimization opportunities in partnership with finance and technology stakeholders
• →Maintains backup, recovery, resilience, and disaster-recovery procedures and validate operational readiness through documented testing
• →Oversees the CloudOps managed-service provider, validate work quality, track commitments, escalate service gaps, and verify completion of operational work
• →Develops and maintains runbooks, operating procedures, technical documentation, and knowledge articles
• →Assesses production readiness and partner with architecture, security, application development, product, and migration teams on operational requirements
• →Supports approved production changes and continuously improve operational controls, tooling, and processes
• →Evaluates emerging operational capabilities, including approved AI-assisted engineering tools, when they improve reliability, efficiency, or supportability

• Strong operational knowledge of cloud networking technologies, including VPCs, API Gateways, WAFs, load balancers, Route 53, VPNs, and firewalls
• Strong hands-on experience operating and supporting AWS serverless technologies, including AWS Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB, Redshift, and related monitoring, troubleshooting, performance tuning, and cost optimization practices
• Advanced knowledge of cloud operations, resiliency, performance, capacity management, and disaster recovery
• Advanced expertise in observability practices, including monitoring, logging, alerting, and operational metrics
• Strong analytical and troubleshooting skills with experience leading incident response and root cause investigations
• Proficiency in infrastructure automation through infrastructure as code, scripting, and repeatable operational processes
• Ability to translate operational data into actions that improve reliability, efficiency, scalability, and cost performance
• Ability to oversee service providers, assess operational risk, and drive issue resolution to completion
• Intermediate knowledge of cloud security, identity, networking, governance, and compliance concepts
• Experience creating and maintaining technical documentation, operational procedures, and recovery runbooks
• Strong verbal and written communication skills with the ability to influence technical and business stakeholders

• Knowledge of IT service management practices supporting incidents, problems, changes, requests, and knowledge management
• Knowledge of cloud financial-management practices, cost allocation, forecasting, anomaly management, and optimization
• Knowledge of container, orchestration, and cloud-native operating practices
• Ability to use approved AI-assisted engineering tools for troubleshooting, documentation, knowledge management, runbook development, automation, or operational analysis
• Knowledge of hybrid-cloud operations and integrations between cloud and on-premises environments

• AWS Certified DevOps Engineer – Professional
• AWS Certified CloudOps Engineer – Associate
• AWS Certified Solutions Architect - Associate or Professional
• HashiCorp Certified: Terraform Associate
• ITIL 4 Foundation or a FinOps Certified Practitioner or Engineer credential

• 7 years of progressively responsible experience in cloud operations, DevOps, site reliability engineering, infrastructure engineering, or a related discipline
• 5 years of hands-on experience deploying, operating, supporting, and troubleshooting production workloads in AWS
• 3 years of experience using infrastructure as code and scripting or programming to automate operational work
• Demonstrated experience supporting production services, leading incident resolution, completing root-cause analyses, and improving operational reliability

• Bachelor's degree in computer science, information technology, engineering, or a related field, or an equivalent combination of education and relevant experience

• Home office/ Remote
• Must be able to support scheduled after-hours maintenance and urgent production incidents as operational needs require
• On-call participation