Quality Assurance Officer (Assessment Delivery)

We're excited to be looking for Quality Assurance Officer to join our Assessment Delivery team.

The Assessment Delivery team ensures external assessments are delivered in line with our policies and reliable results are issued to our learners upholding high standards of compliance with regulatory requirements.

You’ll support centres to deliver external assessment activity effectively and resolve any centre queries and issues in relation to assessment delivery.  These actions ensure that learners taking external assessments are not disadvantaged or inappropriately advantaged by any assessment processes and that the integrity of external assessments is maintained.

• Supporting the Quality Assurance Department to ensure compliance with all regulatory requirements, manage and minimise risk, escalate potential breaches and Adverse Effects notification in a timely manner and identify potential improvements and efficiency opportunities.
• Providing learner outcomes within Service Level Agreements
• Training and supporting flexible workers throughout assessment and/or post result windows.
• Accountable for resolving queries/complaints, providing recommendations to address any identified issues or improve processes, and providing root cause analysis on centre issues when required.
• Responsible for supporting the wider QA strategy by collaborating with the wider team and providing input to reviews, projects continuous improvement and developing, implementing, and maintaining QA policies, regulations, and procedures.

• Knowledge or experience of working in a regulated environment
• Experience of project management
• Working within a regulated environment, especially if this was within the education industry.
• Ability to communicate with stakeholders at various levels, as well as customers
• Experience of working in or knowledge of Education and Qualification regulation (Ofqual conditions) would be beneficial 
• Strong planning and organising skills
• Competent in presenting findings (report writing, group discussions)

Feeling inspired? Read the full Job Description

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands, and final warnings that are not protected (i.e., that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. 

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.