Collaboration Platform SME (Power BI)

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

This position will support our newly awarded DCSA contract.

Empower AI is seeking a Collaboration Platform SME  to lead administration, development, and support of the enterprise collaboration platforms of a Department of War agency, serving more than 13,000 users across NIPRNet, SIPRNet, and planned JWICS enclaves. The Lead owns the health, security, and roadmap of Microsoft 365 (SharePoint Online, Teams, Exchange Online, OneDrive), Power Platform development, Zoom.gov and Adobe Connect, and the public web content management system; directs O365/SharePoint administrators, the SharePoint/Web Developer, the Web Content Specialist, and the classified-enclave Collaboration Engineer; ensures DISA/DoD compliance and RMF readiness; and delivers against the Government-prioritized backlog with formal stakeholder acceptance. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers. 

• →Microsoft 365 Certified: Administrator Expert and Teams Administrator Associate; Power Platform certifications. 

• →CISSP, CASP+ CE, or GCED; Microsoft 365 Certified: Administrator Expert; VMware VCP/VCAP; AWS or Azure architect certification. 

• →Experience supporting Department of War (DoW), DoD, or Intelligence Community environments across NIPRNet, SIPRNet, and JWICS enclaves. 

• →Experience applying AI/ML, RPA, or AIOps to IT service management and endpoint operations, including ServiceNow integrations. 

• →Familiarity with DoD Zero Trust Strategy and Reference Architecture, DoDAF 2.02, DoD ICAM Strategy, and Technology Business Management (TBM). 

• →ITIL 4 Foundation or Managing Professional; PMP. 

• →Experience supporting IT Capability Request (ITCR) analysis and governance briefings. 

• Lead and direct the collaboration platform team (O365/SharePoint administrators, SharePoint/Web Developer, Web Content Specialist, Collaboration Engineer for classified enclaves), including backlog prioritization, technical review, mentoring, and coordination with the Service Desk and endpoint teams. 

• Own the architecture, health, security, and roadmap of the Microsoft 365 tenant(s) and integrated toolsets (SharePoint Online, Teams, Exchange Online, OneDrive, Power Platform), Zoom.gov, Adobe Connect, and the web content management system, ensuring compliance with DISA and DoD guidelines and RMF requirements. 

• Plan and govern Microsoft 365 roadmap changes, feature rollouts, and tenant configuration through formal Change Management, proactive monitoring, and preventive maintenance, and coordinate vendor escalations with Microsoft and other providers. 

• Provide analysis and recommendations for future platform changes (including JWICS collaboration and any web content platform migration) and platform availability data for the Customer Support Metrics Dashboard and CX Roadmap. 

• Lead the engineering design, implementation, and lifecycle of the enterprise endpoint infrastructure: hardened image pipelines, automated provisioning, endpoint management platform architecture (MECM/SCCM, Intune), configuration baselines, and VDI integration across all enclaves. 

• Lead the evaluation, cost-benefit analysis, and phased implementation of the Digital Twin capability for network and system modeling; author the Digital Twin Evaluation and Implementation Plan; and establish the practice that every significant change is tested in the digital replica before deployment. 

• Lead engineering for AI, automation, and analytics initiatives approved by the Government, including predictive analytics on service data, intelligent automation across support tiers, and integrations with the ITSM platform, and deliver Proof of Concept Reports documenting feasibility, risks, and benefits. 

• Conduct market research and produce Market Research Reports and Rough Orders of Magnitude (ROMs) for emerging technologies and proposed solutions to support Government planning and IT Capability Request analysis. 

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.