Behavioral Health Technician (Greenbrook)

• →Deliver TMS or esketamine treatment per provider protocols. This includes device setup, monitoring, required blood pressure checks, and REMS forms.

• →Collect Spravato Informed Consent forms and administer rating scales (PHQ-9, QIDS-SR16) to track progress.

• →Resolve patient discomfort during treatment using manufacturer guidance and provider orders.

• →Build trust with patients through empathy and reflective listening.

• →Document sessions in the EHR and escalate concerns or incidents to management or providers.

• →Schedule visits, handle checkout and co-pays, share discharge instructions, and support insurance and billing workflows.

• →Keep equipment, medication, and supplies stocked, and dispose of used devices and unused medication properly.

• →Deliver monthly device variance reports to management.

• →Answer phones, follow up with patients, and handle medical records and charting.

• →Keep training and certifications current, and follow all compliance requirements, including company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.

• →Take on other related duties as assigned.

• Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients.

• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic and communicate effectively.

• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments.

• Minimum Qualifications: High School Diploma, combined with stable and consistent work experience in fast-paced patient or customer care/service roles.

• Preferred Qualifications: Bachelor's Degree, Associate's Degree, or equivalent clinical certification in combination with at least one year of work experience.

• Technical Skills: Proficiency in Microsoft Office Suite and technical aptitude to quickly learn new systems including such as EMR/EHRs and CRMs. Strong written and verbal communication skills are required.

• Required Travel & Logistics: This role requires travel to all centers throughout the region. Reliable personal transportation capable of facilitating movement to and between sites as operational needs dictate is a mandatory requirement.

• Walking, bending, standing, or stooping: 90%. Sitting: 10%.

• Lifting, pushing, pulling, or moving: up to 50lbs.

• The ability to stand for extended periods and operate clinical and standard office equipment (including TMS devices, computers, phones, and fax machines).

• Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.

• The ability to safely assist patients with mobility and minimize fall risks.

• A valid driver's license.

Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

To learn our WHY: https://youtu.be/yrr-wlFftT0 | Patient stories on HOW we transform lives: https://www.greenbrooktms.com/patient-stories

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.

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