Air Export Agent

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

• →Preparation of air shipments and distribution of documents.
• →General business support function as assigned
• →Effectively communicate with customers, overseas agents and subcontractors.
• →Plan and arrange carriers for each shipment.
• →Prepare export shipments for assigned customers. This may include shipping, labeling, and distribution of cargo. Generate pick-up orders and shipping labels as needed.
• →Ensure shipments are processed according to internal and external compliance regulations
• →Filing and data entry using AS/400 system.
• →Issue freight bills and invoices and responsible for collecting unpaid invoices within credit terms.
• →Support operations with Perishables handling and ECommerce
• →Support Accounting duties for Air operations
• →Own key accounts and ensure they are serviced with best practice and retention in mind
• →Meet KPI standards in accordance with Company/Branch initiatives
• →Must develop, demonstrate and maintain professional, courteous and respectful working relationships with all customers, co-workers, subcontractors and vendors at all times.
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• →Hourly Pay Range: $23.00 - $25.00/ hour This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.  At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Computer proficiency (MS Word, Excel, Lotus Notes, AS/400)
• Some knowledge of general and Export Computer application technology desirable
• Some knowledge of international commerce (sales and payment term, method, customs regulations etc.) desirable
• Strong interpersonal, verbal and written communications
• Must be able to accommodate a flexible work schedule including weekends and holidays as necessary
• Good teamwork skills and inclination
• Patience – ability to deal with complex processes that may involve multiple levels of approval

Will work with all levels in the organization.  Working closely with the warehouse staff

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.  Also, scanning documents and occasionally going to the warehouse to bring down documents or check cargo.  Most communication is via email. 

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.