Customer Service Coordinator

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Perform product functions, including picking, packing, shipping, receiving, etc. to meet company quality, safety, security, and productivity standards.

• →Create shipment references and coordinate import shipment arrangements.
• →Prepare and issue customer invoices upon completion of import arrangements.
• →Arrange export bookings based on customer requests.
• →Issue booking confirmations to customers.
• →Coordinate cargo pickups and complete AES (Automated Export System) filings.
• →Verify vessel departure and prepare and issue customer invoices accordingly.
• →Supporting sales members with preparing quotation
• →Operational Duties including Management & Development of Import & Export
• →Following up customers and/or NX branches
• →Supporting to achieve department revenue/profit budget goals

• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Some computer skills including data entry and maintenance and working
• Some knowledge of general and Import/Export Computer application technology desirable
• Some knowledge of international commerce (Incoterms, method, customs regulations etc.) desirable
• Good verbal and written communication Skill
• Must be able to accommodate a flexible work schedule including weekends and holidays as necessary

• This position will interact with all levels of employees at the branch, including colleagues, leadership staff, and office personnel.

• This position requires physical demands to include, but not limited to standing, walking, sitting, bending, twisting, reaching, lifting, pushing, pulling, climbing, and carrying heavy objects repeatedly.
• Warehouse environment may be noisy and subject to varying temperatures.
• Will work alongside drivers who are moving pallets on different types of forklifts.