Import Specialist

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

The Specialist in each department is responsible for the handling of non-routine, sophisticated and complex shipping transactions and shipments for high profile customers, and handling of routine shipments and general department support as required or assigned.

• Analyze complex facts and efficiently handle multiple and fast-changing priorities under tight deadlines with little direction; prepare documents (and Customs entries if in Brokerage department) for non-routine and complex shipments, with accuracy, precision and attention to details, and high-quality customer satisfaction.
• Communicate effectively by demonstrating professionalism, courtesy, and respect in all interactions with internal departments (warehouse, sales, operations, etc.), other branches, and external contacts (U.S. Customs, Government agencies, air/ocean carriers and ports, trucking and rail companies, vendors, or subcontractors). Obtain information needed to resolve shipping delays, entry or release issues, and coordinate activities of various entities from shipment to delivery to properly service customers.
• Coordinate timely pickup and delivery orders with trucking companies and piers.
• Provide excellent customer service through professional, direct customer contact.
• Obtain additional information for correct classification and entries (Brokerage).
• Provide training to lower-level employees as required; Generate PARS and CARS to improve operations and customer service and handle other ISO responsibilities including audits (if location is ISO certified).
• Good Distribution Practice (GDP): Deep familiarity with international and national GDP principles to maintain medicine quality and traceability during storage and transport.
• Perform CAPA investigations, using electronic QMS platform and implement the resulting corrective actions/SOP revisions.
• Provide support as subject matter expert during Pharma customer and/or regulatory agency audits of the GDP facility/Air Import operation.
• Provide support to site GDP Quality for any Change Controls initiated by the Air Import group for GDP pharma customers.
• Monitor all incoming Pharma Import shipments.
• Communicate any special handling requests from the pharma customer to the warehouse and traffic groups.
• Confirm receipt and proper storage of the pharma shipments until final delivery to the consignee.
• General business support functions as required or assigned.

Compensation: $80,000 - $85,000 Per year

This range is a good faith estimate of the expected hourly range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.  At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Note: This job description indicates the general nature and level of the work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job. Incumbents may be asked to perform other duties as required. Any percentages are approximate and may vary based upon the specific job requirements at each location.

• College Degree or significant, relevant, or appropriate working experience.
• Minimum 5 years’ experience.
• To be promoted into this position, an employee must score a 3 or higher on his/her Performance Evaluation during the last two years of service.
• Demonstrates expert knowledge in all functional or operational aspects of the specific department.