Ocean Operations Senior Agent

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

 

Min $20.00 Hourly Max $25.00 Hourly This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.  At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Our Philadelphia Branch in Sharon Hill, PA has an excellent opportunity for an Ocean Operations Senior Operations Agent.  

We are looking for a dedicated team player for the ocean cargo department. The ideal candidate would have two or more years of work experience in ocean freight forwarding, but we are willing train a candidate with excellent communication, organizational, and customer service skills. Very good interpersonal skills, a positive, professional demeanor, attention to detail, and the ability to multi-task and handle quickly changing priorities are essential for success. The position will report to the Manager of the Philadelphia Ocean Department.  Duties include but are not limited to the following:

• Identify, organize and coordinate customer shipping requirements.
• Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers’ Brokers.
• Accurately and timely prepare invoices; and all required AS-400 database entries.
• Effectively coordinate pickup and delivery orders with steamship, trucking, rail, and warehouse companies.
• Provide professional, timely, and high-quality customer service through daily communication with customer via phone and email.
• Communicate effectively with internal departments, other regional branches and offices, and all external contacts; Interact professionally with co-workers and others at all times.
• Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs.
• Provide rates to internal and external customers, direct contact with customer.
• Perform specific and assigned operations and administrative tasks to provide high quality customer service while meeting the Company’s goals.
• Account management, shipment coordination and tracking, and reporting.

• High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.
• 2+ years’ freight-forwarding industry experience in ocean cargo operations preferred, but not mandatory
• Experience in FCL / LCL Ocean Cargo logistics and documentation preferred, but not mandatory
• Experience with steamship lines' Bill of Lading and INCO terms preferred, but not mandatory
• Experience with Ocean accounting preferred, but not mandatory
• Strong PC skills – MS Word, MS Excel, MS Outlook, MS SharePoint, AS400 knowledge
• Strong interpersonal, verbal and written communications, customer service and teamwork skills, with professional, positive, and motivated demeanor
• Commitment to the appropriate sense of urgency to complete assignments with accuracy and efficiency
• Strong organizational skills with superior attention to details and follow-up
• Able to multitask and effectively handle changing priorities under pressure
• Ability to understand, develop and maintain multi-cultural relationships.
• Patience – able to deal with complex processes that may involve multiple levels of approval
• Must be available to work flexible scheduled hours and days depending upon customer demands.
• Satisfactory Performance Review history

(With or without accommodations) This position requires physical demands to include but not limited to standing, walking, sitting, bending, twisting, reaching, lifting, pushing, climbing, pulling and carrying of heavy objects repeatedly.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.