Vehicle Titling Manager

In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on the foundation of union pride, OE Federal is a 1.4 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide!

You will be responsible for the daily activities of the Vehicle Titling department to ensure that all organizational, operational and efficiencies goals are achieved, insuring Collateral Loans are secured within credit union guidelines, while providing exceptional financial services for our union members. 

To perform this job successfully, you must be able to perform each essential duty satisfactorily under indirect supervision:

• →Effectively maintains the Vehicle Titling system and ensures all liens are perfected and released as required. Maintain appropriate management reporting for outstanding titles, aging items, title exceptions, system activity, dealer-related issues, access verification, and other key operational metrics.
• →Perfects member’s interest and secures credit union lien position on loans collateralized by a vehicle.
• →Maintains a thorough knowledge of current DMV regulations and procedures

• →Ensure proper completion of out-of-state title transactions, research title discrepancies, complete forms and provide follow-up.
• →Process special or unusual titling requests to meet members’ needs by researching, completing, and submitting forms. Manage the daily activities, workflow, and priorities of the Vehicle Titling department to ensure organizational, operational, service, and efficiency goals are achieved.
• →Actively participates in the on-going departmental and procedure development designed to meet Credit Union needs. Seeks to continually improve the member experience through use of technology and efficient process.
• →Responsible for adherence to policy, compliance with state and federal regulations, and assists with development of lending process, programs, and procedures.
• →Collaborate seamlessly with colleagues from across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally. Serve as the subject matter resource for branches, Collections, Lending, dealerships, vendors, and other internal and external business partners regarding vehicle titling and lien-perfection requirements. 

• →Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
• →Perform other job duties as assigned.

• Associates degree in an applicable field AND minimum 4 years of work experience in a similar role OR High School Diploma/GED AND minimum 6 years of experience in a similar role required.
• Strong communication (verbal/written), negotiation and presentation skills; ability to effectively interact with all levels of’ internal and external business partners.

• Strong member service, relationship, organizational, analytical and creative problem-solving skills, with the ability to manage and prioritize multiple projects and deadlines.
• Strong working knowledge of Credit Union products, services, policies, procedures and regulations.
• Knowledge of lending systems, security agreements and terminology
• Proficient in MS Office (Outlook, Excel, Word).
• Embrace ongoing education and learn/apply new skills and software applications.

OE Federal Credit Union offers competitive compensation.  The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer.  The salary outlined is based on working in Livermore, California. In addition to competitive salaries:

If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - upload your resume and answer a few job-related questions. When you have completed the application, your information will be sent to our recruiting team.  

OE Federal Credit Union partners with TQC to support our recruiting and hiring needs. TQC is a talent and acquisition firm acting as an extension of our HR team. When applying for a role with OE Federal, you may be contacted by TQC.