Customer Adoption and Values Lead- Education

Join Our Dynamic Team at OneAdvanced: Shaping the Future of Training Providers

We're seeking an exceptional Customer Adoption & Values Lead to join our talented team at OneAdvanced, a leading software supplier to the UK's education sector. As a key member of our team, you will play a pivotal role in cultivating and maintaining strategic partnerships with our existing customer base, supporting growth and strategic objectives through the effective use of our leading software solutions. This role directly contributes to OneAdvanced's mission of "powering the world of work".

As Customer Adoption and Values Lead, you will protect and strengthen high-ARR strategic Independent Training Provider (ITP) accounts through proactive customer engagement, product adoption and value realisation. You will directly manage a number of strategic ITP accounts outside the IQ Education Campaign, where there is limited remaining whitespace but a critical need to protect retention. You will also provide targeted wrap-around support to accounts nominated by Account Managers, improving customer health and readiness for MYA, renewal and growth conversations.

• →
  • →26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
  • →Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
  • →Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
  • →24/7 Employee Assistance Programme for confidential support
  • →Private medical insurance for everyone, no medical-history exclusions

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com