Electrical Trade Manager

At Pioneer, we believe great leaders create great teams. We're looking for an experienced Electrical Service Manager to lead our electrical department, drive revenue growth, develop top-performing technicians, and deliver an exceptional customer experience. This is an opportunity to play a key role in a growing company while helping shape the future of our electrical service operations.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, excels at coaching and team development, and has a strong understanding of residential electrical service operations. This individual will be responsible for departmental performance, revenue growth, operational excellence, safety compliance, and maintaining Pioneer’s reputation for outstanding service.

• →Lead and oversee the daily operations of the electrical service department.
• →Drive departmental revenue growth and achieve sales, profitability, and performance goals.
• →Manage, coach, train, and develop electrical service technicians to maximize productivity and customer satisfaction.
• →Establish clear performance expectations, workmanship standards, and accountability measures for team members.
• →Conduct regular performance evaluations and provide ongoing feedback, coaching, and career development.
• →Support field technicians with technical guidance and assistance on complex customer projects.
• →Create and maintain service pricing, inventory control processes, and departmental organization.
• →Ensure all electrical work is completed in compliance with applicable codes, permits, inspections, and safety standards.
• →Monitor key performance indicators, workforce productivity, revenue generation, and customer satisfaction metrics.
• →Develop schedules and assign daily work to ensure efficient operations and exceptional customer service.
• →Identify operational challenges and implement solutions to improve efficiency, communication, and workflow processes.
• →Maintain a culture of teamwork, accountability, safety, and continuous improvement.
• →Investigate incidents, address performance concerns, and recommend personnel actions including promotions and development opportunities.
• →Prepare forecasts, reports, and updates for leadership regarding departmental performance and growth opportunities.
• →Act as a customer advocate and problem solver, ensuring a best-in-class customer experience.

• 5+ years of leadership experience in residential electrical services, skilled trades, or service operations.
• 3+ years of electrical management experience preferred.
• Proven success leading high-performing teams and achieving revenue and operational goals.
• Experience managing departmental P&L responsibilities, budgets, and performance metrics.
• Strong knowledge of residential electrical systems, service operations, permitting, inspections, and code compliance.
• Excellent coaching, leadership, and employee development skills.
• Strong communication, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office and service management software.
• Commitment to safety, quality workmanship, and customer satisfaction.
• Valid driver's license with an acceptable driving record.
• Ability to pass a background check and drug screening.

At Pioneer, we invest in our people and provide opportunities for growth, development, and long-term success. You'll lead a talented team, make a direct impact on the business, and help build a department known for exceptional service, technical excellence, and an outstanding customer experience.