1mo ago

Customer Service Representative

Us-Il-Oak Brookmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Answer incoming customer calls and provide exceptional customer service Schedule service appointments and coordinate technician dispatching Respond to customer inquiries regarding services,

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~2 min read

→Answer incoming customer calls and provide exceptional customer service
→Schedule service appointments and coordinate technician dispatching
→Respond to customer inquiries regarding services, appointments, and account information
→Maintain accurate customer records and update information within company software systems
→Confirm appointments and communicate scheduling updates with customers
→Assist customers with service requests, concerns, and follow-up communications
→Work closely with technicians, dispatchers, and management to ensure a seamless customer experience
→Handle a high volume of inbound and outbound calls professionally and efficiently
→Process customer information, service agreements, and other administrative documentation
→Resolve customer concerns with professionalism and a solution-oriented approach
→Support office operations and administrative tasks as needed
→Maintain a positive, professional attitude while representing the company

→2+ years of customer service, call center, dispatching, or administrative experience preferred
→Strong verbal and written communication skills
→Excellent customer service and problem-solving abilities
→Ability to multitask and remain organized in a fast-paced environment
→Strong attention to detail and accuracy when handling customer information
→Proficiency with computers, Microsoft Office, and CRM or scheduling software
→Ability to work independently and collaboratively as part of a team
→Professional appearance and positive, can-do attitude
→Experience with ServiceTitan, Nexstar, or similar home service software is a plus
→Successfully complete our screening process, including assessments, interviews, background checks, and drug screening