Guest Service Agent

The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.

Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

The Oasis Hotel & Convention Center is a property structured upon our core values:

• →Greets guests in a friendly and professional manner
• →Engage each guest and listen attentively to their request.  Resolve in a timely manner.
• →Perform accurate check –ins and check-outs of guests daily
• →Answer the telephone in a timely and professional manner
• →Make reservations both over the phone and in person
• →Run daily reports to check reservations for accuracy and identify any special requests
• →Responsible for cash float throughout shift and ensures cash drawer balances correctly at the end of shift
• →Anticipate and address guest’s service needs
• →Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• →Lean and adhere to all fire and emergency procedures, to ensure guest safety and security. Participates in evacuation if necessary.

• Experience in Guest Services, with a strong knowledge of Springfield and surrounding areas.
• Excellent communication, guest service and time management skills
• Must be able to organize, plan ahead and manage workload.
• Ability to work effectively in a fast-paced and multi-tasked environment.
• Knowledge of the hotel industry beneficial
• Excellent computer skills, specifically in Microsoft Office. OPERA operating system experience beneficial
• Must be able to work calmly in a faced paced environment.
• Must be a clear thinker, remaining calm and resolving problems using good judgement
• Work cohesively with co-works as part of a team
• Must have a positive and professional upbeat personality with a desire to deliver extreme customer service to our guests.
• Will work a varied schedule to include days, nights and weekends as well as holidays.
• Weekends are required

• This position requires constant standing and walking.  Must have the ability to remain in a stationary position for partial/ all shifts. Candidate must be able to lift and carry up 5lbs. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel. 

• Indoor working conditions in fast paced environment.