Night Customer Service Associate

mid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Track freight for customers as requested. Create customer reports and update throughout the shift. Answer and respond to phone calls and questions from customers.

Requirements Summary

Any combination of education, training, and experience providing the following knowledge, skills, and abilities. Knowledge Basic knowledge of the trucking/transportation industry preferred.

Technical Tools

Customer SupportCustomer Service Representative

Night Customer Service Associate in our sales group fills a key role within the Operations Department by managing geographic regions during the overnight hours. Work alongside our Fleet Manager Group and drivers to develop solutions that provide excellent service customer service, solve problems and provide solutions to the customer.

Responsibilities

~1 min read

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Basic knowledge of the trucking/transportation industry preferred.

Strong organizational, computer, and customer service skills required. Accurate typing up to 45 WPM. Multitasking and a flexible schedule required. Some weekend work will be necessary for this position.

A Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

Requirements

~1 min read

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times. On-site attendance is required.