Service Engineer

We are looking for a dynamic and technically proficient Service Engineer to join our team. In this role, you will be responsible for providing technical support and service to our clients, while also actively contributing to the growth and development of our service division. This role is based in Utrecht, Netherlands and may include up to 100% travel.

• Travel to client sites to perform installations, repairs, and upgrades on automation systems.
• Correction of complex problems/malfunctions to PLC/SCADA and/or computer-controlled installations.
• Failure analysis in automation via online diagnosis. Investigate the root cause of failures and take the appropriate corrective actions.

• Thorough understanding of control system design and coding
• Self-motivated, organized, and able to prioritize a variety of tasks
• Ability to handle sensitive and confidential information
• Strong technical knowledge of automation systems and equipment.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to work independently and as part of a team.
• Willingness to travel to client sites as needed.
• Problem-solving and critical-thinking abilities.
• Knowledge of industrial control protocols like Modbus, DNP3, Profibus, etc.
• Experience in troubleshooting and working with 3rd party support services
• Experience with electrical and instrumentation diagrams (including block diagram, connection diagrams and instrument loops).

• Bachelor’s degree in engineering or a related field
• Proven experience in the automation industry, including technical support and service
• Minimum 5 yrs. experience in an automation role in an industrial setting
• Hands-on experience with Microsoft Excel, Microsoft Word, and Microsoft Outlook
• Professional level English (C1, C2, or Native)
• Ability to work in The Netherlands and other European countries without sponsorship

• Experience with one or more of the following platforms:
  • Inductive Automation Ignition
  • Rockwell ControlLogix/CompactLogix, PlantPAx, or FactoryTalk
  • Emerson DeltaV
  • Schneider Electric Modicon PLCs, EcoStruxure, PowerSCADA, or Power Monitoring Expert (PME)
  • AVEVA System Platform or AVEVA PI Historian System
  • Siemens S7, PCS7, or WinCC
  • Other: VMWare, Cisco or Fortinet Networking and Firewalls