Part-time Back of House Attendant

The Ritz-Carlton, Chicago, located atop Water Tower Place in the prestigious Gold Coast, offers guests an unparalleled luxury experience in the heart of the city. Just steps from Michigan Avenue and the Art Institute, our hotel features a luxurious spa, rooftop lounge, locally inspired restaurant, indoor lap pool, and spacious accommodations overlooking the city.

At The Ritz-Carlton, our Ladies and Gentlemen create an environment where the finest service is delivered with genuine care and attention to detail. As a Back of House Attendant, you play an essential role in maintaining the cleanliness, organization, and overall appearance of our hotel’s back-of-house areas. Your work supports every department and helps ensure that our Ladies and Gentlemen have a safe, clean, and well-maintained environment in which to deliver exceptional service to our guests.

The ideal candidate takes pride in their work, demonstrates a strong sense of responsibility, and understands that every detail contributes to the success of the hotel. Responsibilities include maintaining cleanliness in employee and operational areas, properly handling and disposing of waste, assisting with recycling efforts, replenishing supplies, and supporting the daily needs of hotel operations. A positive attitude, teamwork, and the ability to anticipate the needs of fellow Ladies and Gentlemen are essential.

Join a diverse team of professionals who are passionate about delivering the Ritz-Carlton gold standard of hospitality. At The Ritz-Carlton, every role matters, and every Lady and Gentleman has the opportunity to make a difference. Together, we create memorable experiences for our guests and bring the very best of hospitality to life.

Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

• →Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles
• →Remove trash and/or linens and note any areas that need immediate cleaning.
• →Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc.
• →Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.
• →Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.).
• →Stock linen and supply closets to ensure par inventories.
• →Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor.
• →Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.

No formal education required.

Previous hospitality or janitorial experience preferred. 

Availability to accommodate a flexible work schedule, including providing coverage for scheduled time off, vacations, and call-outs as business needs arise.

• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
• Ability to assess required reaction to meet standards.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
• Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
• Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
• Climbing stairs -approximately 40 steps 15% of 40 hour week.