Guest Experience Representative - Level I

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.

As Shamal Holding continues to grow, we’re in search of a Guest Experience Representative to join our X Dubai attraction. In this role you will be responsible for facilitating the customer’s experience at X Dubai’s attraction or facility. This position will reflect X Dubai’s brand in a face to face interaction with customers and guests.

• →Section in charge – Birthday Party
• →To assist in the daily opening and closing procedures of the facility.
• →To coordinate with clients and the Xpark café for all food catering requests and inquiries.
• →To act as the main point of contact during parties, ensuring a smooth and memorable experience while addressing issues.
• →To conduct or assist in forest school activities and provide guidance to children during outdoor learning.
• →To manage birthday party inquiries and bookings, coordinating with customers and updating schedules.
• →To organize and prepare party activities, prioritizing safety and enjoyment.
• →To organize and prepare party areas, decorations, and necessary supplies based on client requirements.
• →To oversee party and arts & craft inventory, placing orders and conducting regular checks.
• →To assist in the upkeeping of the facility.
• →To supervise activities and children within the park.
• →To assist and collaborate with the team on events and projects.
• →To perform all other duties assigned by supervisor or manager.

• High school dip loma or equivalent.
• Previous 3 years of experience in retail or customer service preferred.

Due to a high influx of profiles, only shortlisted candidates will be contacted.