Technical Instructor

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.

As Shamal Holding continues to grow, we’re in search of a Technical Instructor to join our X Dubai attraction. In this role you will be responsible for facilitating and conducting the experience at X Dubai attractions while ensuring the safety and exceptional experience for all guests. 

• →Daily opening and closing procedures of X Dubai Attractions.
• →Supervising the progress and experience of each assigned group.
• →Fitting harness and helmets correctly and supervising the use of all safety equipment.
• →Conducting pre-tour safety orientation for each tour group.
• →Using customer engagement skills to ensure a memorable experience for each guest.
• →Assuring the safety and wellbeing of guests throughout each tour.
• →Performing course rescues.
• →Conducting complete inspections of all course components and gear.
• →Inspecting all lines for safety.
• →Inspecting each platform for safety, cleanliness, and supplies (water, first aid, etc.).
• →Inspecting harnesses, pulleys, carabineers, and helmets for integrity and cleanliness.
• →Assisting with weigh-in, waivers, and harness distribution.
• →Meeting and establishing a rapport with each guest.
• →Reviewing safety issues, answer questions.
• →Demonstrating how to carry gear and wear safety harness.
• →Continuing to build relationship with guests throughout the tour by using communication skills to listen, engage, and converse. Building excitement about the forthcoming experience.
• →Attaching guests to the cable and perform essential safety check every time before anyone zips.
• →Zipping to next landing point demonstrating proper zipping techniques.
• →Assisting with the landing of each participant, ensuring their safety on every approach.
• →Responsible for all gear safety and maintenance, including but not limited to washing, cleaning, sanitizing, and preparing the equipment.
• →Perform all other duties assigned by supervisor or manager

• High school or equivalent
• RATA Level I certification or above.
• A minimum of 5 years of relevant experience.

Due to a high influx of profiles, only shortlisted candidates will be contacted.