R2R105065 - Visitor Experience Coordinator - 24hrs pro rata salary - Permanent

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Southend Museums are looking to appoint a permanent part-time Visitor Experience Coordinator. This new role provides an exciting opportunity to work within Southend's rich cultural sector, supporting front line delivery of services across Southend Museums sites and Focal Point Gallery. 

The new Visitor Experience Coordinator will be tasked with coordinating day to day duties of Visitor Engagement Officers and Gallery Assistants, including but not limited to, tours, Planetarium sessions, cleaning, invigilation of exhibitions and desk admin tasks.

You may be required to cover these duties yourself when sites are short staffed. This role includes keyholder responsibilities across all sites.

You will provide an on the ground point of contact for front of house staff and will perform day to day operational duties to support the Operations and Retail Manager, such as creation of rotas

Access to a personal vehicle while not required, would be beneficial.

10:30-17:15 Thursday

10:30-17:15 Friday

11:00-17:15 Saturday

10:45-16:15 Sunday

10:15-17:15 Thursday

10:15-17:15 Friday

10:15-16:15 Saturday

10:15-15:15 Sunday

This role requires someone with great organisational skills, who is capable of quickly solving problems as they arise. Being the primary point of contact for front facing staff, and working with the public yourself, you will be required to adapt to a range of different situations and tasks.

Knowledge of Southend's history and artistic scene is not required but would be beneficial.

A successful candidate will be able to support and inspire front facing staff to deliver an excellent visitor experience and will maintain regular contact with each team member to help support their development alongside the Operations and Retail Manager. Experience in previous supervisory roles will be essential in helping the candidate to succeed.

If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV.

If you would like a copy the Job Description, please Click here

If you are wanting further information that isn't in the JD, please contact Nathalie Nathalie.s@hays.com

Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.

All applicants for this role will require an enhanced DBS check.

The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.