Field Resource Specialist

Are you an organized, customer-focused problem-solver who thrives in a fast-paced environment? SPAR is looking for a Field Resource Specialist to coordinate travel, equipment, and third-party labor while providing essential support to field teams working across multiple projects and locations.

This remote opportunity is ideal for a proactive, detail-oriented professional who enjoys managing logistics, balancing competing priorities, resolving challenges, and helping teams succeed. From coordinating travel arrangements and equipment bookings to resolving service issues and supporting quality control, you’ll play an important role in keeping field operations organized, efficient, and on track.

If you’re adaptable, resourceful, and passionate about delivering exceptional customer service, we want to hear from you!

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  Coordinate Travel Arrangements: Book hotels, rental cars, airline reservations, and other travel needs for field team members while maintaining budget guidelines, accuracy, and timely arrangements.

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  Support Field Team Members: Partner with Customer Support to respond to requests, answer questions, and help ensure field personnel have the resources they need.

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  Manage Equipment and Labor Requests: Coordinate equipment bookings and fulfill requests for third-party labor to support field projects and operational requirements.

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  Resolve Issues and Escalations: Independently manage booking changes, complaints, service concerns, and unexpected challenges while identifying practical, timely solutions.

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  Monitor Requests and Action Items: Track outstanding requests, communicate updates, identify potential issues, and keep the Manager informed of progress and resolutions.

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  Support Quality Control: Participate in quality assurance initiatives, including reviewing call forms, verifying project photos, and helping maintain service standards.

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  Coordinate Across Teams: Collaborate with internal departments and external service providers to manage resources, resolve issues, and support successful project execution.

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  Manage Competing Priorities: Balance multiple requests, deadlines, and changing business needs while maintaining accuracy and attention to detail.

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  Take Initiative: Identify opportunities to improve processes, adapt to changing priorities, and assist with additional responsibilities as needed.

• A customer-first mindset and a commitment to delivering responsive, professional service.

• Strong organizational skills and the ability to multitask effectively in a high-volume environment.

• Experience booking travel, including hotels, rental cars, and airline reservations.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities, sound judgment, and the confidence to work independently.

• The ability to remain calm, focused, and solutions-oriented under pressure.

• Attention to detail and a commitment to accuracy, accountability, and follow-through.

• Flexibility to provide weekend support when business needs require it.

• Comfort learning new technology, navigating online platforms, and using internal systems to track requests and coordinate resources.

• High school diploma or equivalent required.

• Three or more years of experience preferred in customer service, call center operations, travel coordination, retail merchandising, field operations, logistics, or another high-volume, service-focused environment.

• Previous experience coordinating hotel, airline, and rental car bookings preferred.

• Proficiency with Microsoft Office, particularly Outlook, Excel, and Teams.

• Experience using email, word processing applications, and online tools.

• Ability to quickly learn internal software applications used for service tracking, travel management, and resource coordination.

This is a remote position involving computer-based work, communication, coordination, and support for field operations. The role may require sitting, standing, walking, bending, speaking, hearing, seeing, reading, learning, concentrating, and communicating. The ability to lift up to 50 pounds may be required.

At SPAR, you'll play a critical role in building the systems, data, and processes that fuel business growth. Working alongside Marketing and Business Development leaders, you'll help connect leading retailers and consumer brands with innovative merchandising, retail execution, and field service solutions.

Your work will directly impact lead generation, sales pipeline growth, and the continued success of one of North America's leading retail services organizations.

This job description outlines the primary responsibilities and qualifications for the role and is not intended to be an exhaustive list of all duties. Responsibilities may evolve and additional tasks may be assigned to support business needs and organizational growth.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR’s employees to perform their job duties may result in discipline up to and including discharge.