Desk Security

S:US is seeking a Desk Security person for their homeless prevention program in Manhattan.

This position is located at  New York, NY 10035

• Greet people in a positive, customer-service oriented manner in the office waiting area and surrounding space while maintaining professional boundaries
• Verify all visitors’ credentials (vendors, non-Homebase team members, contractors, etc.) and ensure they sign in/out of the Log Book, are escorted throughout the office space (once confirmed by Management), and at time of exit from premises
• Control flow of office access by enforcing posted memos set forth by Management pertaining to walk-ins and scheduled appointments
• Monitor all entrances, exits, and surrounding areas to deter loitering, unauthorized access by periodically monitoring CCTV system
• Frequently patrol the entire office space, hallways, and staircases and document findings in Log Book
• Document interactions with applicants/participants in CARES, logs, and other means as directed by management.
• Respond to emergencies and contact NYPD, FDNY, and/or EMT, if needed, while also seeking advisement from Management and other Program personnel on site
• Participate in staff development by attending trainings assigned
• Attend Team Meetings, Case Conferences, as well as Coaching and Mentoring sessions
• Provide assistance to Administrative Assistants by making copies of client documents and if asked, scanning completed prescreens to Intake Case Managers
• Check Program voicemails and emails throughout shift and respond in a timely mannerDevelop authentic, meaningful interactions with clients and visitors through empathy, listening and collaboration with team members

• Inquire with clients about their reason for visit and direct them accordingly
• Work actively within the team itself to help build an environment that operates from a belief in the human potential to overcome stressful situations and an understanding of human diversity and behavior as a natural reaction to it
• Accompany clients and visitors through public or shared areas of site (not limited to hallways, meeting rooms)
•  

• GED or High School Diploma
• Ability to stand, walk, and sit for 8 hours per day
• Excellent judgment/ability to understand boundaries when working with clients is required 

• Demonstrate strong interpersonal skills and the ability to empathize with, relate to, and effectively work with participants, vendors, and team members
• Familiar in the utilization of Microsoft Word and the willingness to learn other applications for efficient recordkeeping, and documentation
• Capable of working under direct supervision and also independently, at times
• Understanding of the community in which the team is based and serves with an awareness of available community resources
• Ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes safety and well-being for everyone
• Bilingual English/Spanish a plus
• 8-hour Pre-Assignment Training and 16-hour On the Job Training Certificates are a plus

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.