TUI Airport Team Manager- Birmingham International Airport

• Stations partnership/relationship develops and is commercially strong.• Performance is managed against budget and no overspend is attributed to the service provided to the carrier.• Demonstration of understanding of the partnership needs and implementation of ideas.• Punctuality and service targets are achieved and exceeded and demonstrated statistically.• All internal and customer feedback to be addressed promptly and effectively.• Realistic solutions are presented and implemented timely and effectively. • Service delivery failures minimized and controlled.

•Minimum of 4 GCSE’s grade A-C including English and Maths (or equivalent).

• Excellent oral and written communications.• Computer literacy (Word, Excel, PowerPoint) will be considered an advantage.• Ability to multi-task and work effectively in a fast-paced environment.• Ability to work closely with other departments and managers.• Excellent attention to detail.• As and when, travel may be required between Swissport sites, with overnight stays when required.

• Significant experience of managing the ground handling operations of both airside and landside. • Evidence of a high level of people, customer and business management skills including leadership, strategic planning, finance and communication skills.• Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.• Significant experience of managing large customer relationships and change.• Significant experience of producing statistical information and developing implementing and monitoring new operational ideas.• Experience of managing ground handling operations on behalf of a large volume charter carrier.

Desirable:• Previous business transition experience in large customer operations desirable.• Demonstratable experience operating in senior aviation roles desirable.