Project Operations Associate

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

The Project Operations Associate (POA) facilitates escalation of financial operations issues and reporting functions for a project based services organization.  The POA serves as the direct communication link from sales and delivery teams to OSG. This role is responsible for preparing financial reports for management, which will be used as analytical tools by stakeholders. 

• →Creates weekly audits and reports to reconcile financial data.  Assists with compiling monthly financial data for company income statements.
• →Ensures accurate revenue & cost capture, effective reporting, and appropriate issue resolution of project financials.        
• →Participate in month end close; calculate monthly accruals and supply data for month end reports.
• →Audit monthly revenue and costs and request adjustments as necessary
• →Communicates with sales and delivery contacts regarding financial aspects of projects.  Provides monthly project performance summary reports to internal stakeholders.
• →Ensures accuracy in gross profit and commission reporting.
• →Provide guidance to field support personnel, where applicable. 
• →Ad-hoc reporting and analysis as requested by the stakeholders.
• →Build effective relationships with sales and delivery personnel. 

• Bachelor’s degree in Business; preferably in Finance, Management, Economics or equivalent work experience
• One year of work experience in a customer service or financial support capacity
• Ability to consistently meet deadlines in an environment where prioritization and reprioritization is often needed.
• Excellent written and verbal communication skills
• Ability to demonstrate initiative/drive and leadership abilities as they gain knowledge and experience within the position
• Must possess strong problem solving, organization and multi-tasking skills while demonstrating good judgment when issues are escalated.
• Ability to identify process gaps and create solutions with minimal direction
• Ability to adapt to a constantly changing process environment.
• Solid understanding of the business’ operations and the ability to perform analysis for assigned projects
• Intermediate proficiency in all Microsoft Office programs