Director of End User Computing

 

About the RoleThe Director of End User Computing will provide leadership, strategic oversight, and direction for multiple IT teams dedicated to enhancing user experience and operational efficiency. This position encompasses the management of the Desktop, Engineering, and Service Desk Teams, responsible for delivering comprehensive hardware, software & user support across all University hospital locations. The Director of End User Computing will play a key role in shaping the future of IT support services, ensuring that end users have access to the technology, tools, and resources they need to work effectively and succeed.

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  Leads the Desktop, Service Desk, and Engineering Teams in delivering high-quality technical support, ensuring that all user needs are met efficiently and effectively.

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  Ensures effective delivery of IT hardware infrastructure and services by the Desktop and Engineering Teams, partnering with operational, business, and clinical leadership to meet organizational objectives and ensure initiatives remain on track.

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  Collaborates with departmental leadership to align team objectives with the broader strategic goals of the organization, driving initiatives that enhance IT service delivery.

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  Develops and implements resource management strategies that optimize the utilization of personnel, technology, and budget, ensuring IT operations run smoothly across all locations.

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  Assists in the development and oversight of the departmental budget, focusing on specific IT initiatives and ensuring financial resources are allocated efficiently to meet operational needs.

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  Spearheads the launch and ongoing optimization of new locations, ensuring technical support is readily available and effectively integrated into existing operations.

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  Engages with senior and executive leadership, as well as business and clinical governance teams, to ensure cohesive IT strategies that support organizational objectives across University Hospital.

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  Maintains the operational integrity of front-end hardware infrastructure both on and off campus, implementing best practices to ensure reliability and performance.

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  Maintains relationships with key business partners, senior leaders, and industry contacts to leverage best practices and evaluate emerging technologies.

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  Works with key stakeholders, including executives and senior leaders, to identify, oversee, and deliver effective technical solutions aligned with strategic initiatives.

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  Manages OS rollout plans, deployment strategies, and ongoing maintenance.

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  Oversees desktop patch deployment to ensure endpoints are regularly updated.

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  Serves as the technical director for onboarding new locations, managing the deployment of IT standards and designs, and ensuring HIPAA guidelines are followed to secure new and existing locations.

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  Oversees the selection, acquisition, installation, and management of front-end IT equipment.

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  Manages the selection, deployment, and support of all A/V equipment within the organization.

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  Manages customer expectations regarding the success of IT strategies and projects.

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  Actively leads and participates in process optimization to improve service delivery, increase value, and enhance customer satisfaction.

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  Directs and oversees compliance with policies and procedures for front-end hardware across University Hospital.

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  Ensures reliable 24/7 endpoint device operations in partnership with other IT teams and managed service providers.

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  Develops and enforces standards, security policies, and procedures.

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  Enforces regulatory requirements and HIPAA compliance.

 

• Bachelor’s degree in Computer Science, Business or a related field required.
• Minimum of seven (7) years of experience managing hospital information systems, including at least three (3) years of staff management experience required; five (5) years of staff management experience preferred.
• Excellent communication, follow-up, customer support skills. Flexibility and adaptability in responding to evolving end-user needs, technology requirements, and organizational priorities.
• Strong critical-thinking and analytical skills, with an open-minded approach and the ability to evaluate issues and ideas from multiple perspectives.
• Demonstrated initiative and a proactive approach to identifying needs, resolving issues, and completing assignments.
• Strong problem-solving and root-cause analysis skills, with the ability to evaluate information from multiple sources, identify underlying issues, develop effective solutions, and implement measures to prevent recurrence.
• Advanced proficiency with Window OS, Mac OS, and MS Office.
• Extensive experience Ivanti (LANDesk), ManageEngine Endpoint Central, Microsoft Configuration Manager (SCCM) for deploying OSes.
• Extensive experience supporting and managing full and thin-client workstations.

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

 

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.