Case Manager

The case manager is a position that requires an individual who has a passion to assist a diverse population of individuals and families seeking assistance, to assist them in experiencing success and transformation through difficult times.  This individual must have an increasing ability to work independently, a desire to develop a vision for potential housing program in collaboration with the Corps Officers. Willingness to refer pastoral care needs to Officer/Pastor.  They must be alert to the ever-changing needs of social services in the community and be willing to adapt to those needs.  Casework will require both day-to-day urgent casework and intentional case management of 4-6 clients in the most need for best success, tracking the same through the Community Service Module.  This individual must have a desire to understand and uphold the mission of The Salvation Army.,

The above list of job duties is not exclusive or exhaustive, and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

• Interviews clients for comprehensive baseline assessments of needs, diagnostic, and profile of household.
• Secure confidential storage of all client records and maintain confidentiality of client information at all times.
• Assist clients in the best manner possible, tracking trends to consider other needs we may be able to meet at our site.
• Collaborate with local businesses/ agencies to offer life skills classes as beneficial to TSA cliental. Such as budgeting, cooking, parenting classes or senior drop in.
• Keep local agencies aware of services we provide, maintain the Community Providers spreadsheet for collaborating with agencies
• Work with the Food Service Specialist in food pantry, specifically with annual intake form and when Food Services Specialist is out of office.
• Maintain monthly Social Services spreadsheet for ease of tracking and reporting on TEAMS/SharePoint – to be updated on a weekly basis.
• Complete input of all monthly statistics by 1st Thursday monthly for Advisory Board reporting
• Take the lead on the Best Foot Forward Shoe back to school program to children in need – maintaining a budget, taking applications, sharing with schools/agencies, setting up the schedule, attending events
• Work with Corps Officers to file requests for outside funding sources that will directly benefit social services. Following guidelines for processing and reporting for the same.
• Maintain Assistance programs including but not limited to the following:
  • Utilities, Rent/Mortgage, heating, furniture vouchers (furniture or clothing)
• Work closely with Corps Officer and Christmas Coordinator in processing Christmas Applications.
• Assist in Toy Shop as time permits while still offering appointments.
• Be willing to direct pastoral concerns to the PC team, Officer sharing vital information with the CO’s as clients request. 

• Human Services degree or minimum five years’ experience in working day to day with a diverse population of individuals, including at risk populations
• Strong time management skills
• Strong written and verbal communication
• Ability to learn new databases for improved documentation
• Ability to make judgement calls in the absence of the Officers
• Computer literate including and understanding or willingness to learn Microsoft 365, Outlook, Word, Excel, SharePoint and Teams
• Valid PA driver’s license
• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 with recurrent training required every five years thereafter.
• Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.
• Must have an understanding of and support for the Mission of The Salvation Army.

External candidates interested in this position please apply online at http://careers.salvationarmy.org. 

Internal candidates interested in applying for this position please apply at http://internal-usesalvationarmy.icims.com.          

Released by the Divisional Human Resources Department on 10/18/2026_____________________________________________________________

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible.  Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination.

Requisition No. 2694