Senior Collections Specialist

The Senior Collections Specialist for the Exotic Auto & Powersports Loans plays a vital role in managing and servicing past-due consumer loan accounts originated by our strategic high-end auto and powersport dealership partners. This role requires a proactive, investigative mindset and a service-oriented approach while working closely with customers, dealerships, and internal departments to resolve loan issues and maintain strong partner relationships.

• →Negotiate payment plans and assist borrowers in resolving delinquencies, while supporting strategies that allow customers to retain their vehicles.
• →Utilize skip tracing tools to locate delinquent borrowers, particularly in the powersports segment.
• →Ensure compliance with internal policies and federal/state regulations, including the FDCPA.
• →Accurately document all account activity, interactions, and arrangements in a professional manner.
• →Process payments, schedule due dates, and prepare correspondence related to deferments and account modifications.
• →Maintain strong communication and relationships with internal departments, strategic dealers, and customers to ensure consistent service delivery.
• →Provide clerical and administrative support as needed (e.g., scanning, mailing, faxing).
• →Support the primary point of contact for strategic dealership delinquent accounts, executive escalations, and high-balance loan servicing.
• →Research and resolve special loan statuses through direct collaboration with dealerships, customers, and internal teams.
• →Other duties as assigned.    

• 2+ years of experience in auto finance collections, exotic vehicle lending, or powersports loan servicing.
• Preferred experience handling high volume exotic auto loans, powersports vehicle loans.
• Strong leadership skills such as communication, critical thinking, problem solving, planning, organizing, decision making strong attention to detail.
• Previous experience with skip-tracing and recovery in the powersports finance industry strongly preferred.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers and others in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Bilingual English/Spanish is preferred.
• Available to work a flexible work schedule and some Saturdays.
• High School Diploma or GED or equivalent work experience.  

Salary: $24.50 - $32.50 per hour + Bonus

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Veros Credit, LLC is an equal opportunity employer.

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