Customer Service Representative

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.

We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.

Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.

We are looking for a friendly, reliable Tier 1 Technical Support Representative to join our team. In this role, you will be the point of contact for customers who need assistance with our products or services. The ideal candidate enjoys helping people, has strong communication skills, and is comfortable troubleshooting basic technical issues.

This is a great opportunity for someone who enjoys problem-solving, learning new technology, and providing excellent customer service.

• →Provide client support on a wide range of items.
• →Respond to external or internal user requests for service and determine nature and extent of support needed.
• →Provide support or refer to the appropriate staff member.
• →Respond to client issues of all kind via phone, chat and email.
• →Provide both “Tier 1” and “Tier 2” level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
• →Respond to internal or external user requests for service and determine nature and extent of support needed.
• →Provide support or refers to the appropriate staff member.
• →Respond to software problems on site or over the phone, chat and/or email.
• →Investigate error messages and determine resolution.
• →Train users in startup, basic, and advanced use of our websites.
• →Provide timely and accurate information to incoming client requests.
• →Process client orders/changes according to established department policies and procedures.

• Strong time management and organizational skills. 
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Must be detail oriented.
• Must have excellent oral and written communication skills.
• Must have strong telephone skills and be able to work with a diverse population.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects.

The candidate we are seeking will have at minimum a high school diploma or equivalent.

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.