Client Service Representative - San Francisco, CA

• A four-day workweek. Consistent 10-hour shifts give you more time away from the hospital and real work-life balance.
• A clear path to grow. As a Client Service Representative, you can lead initiatives, support training, and help shape our client service standards, with the potential to advance into a supervisory role.
• A modern hospital. Work in a modern veterinary hospital with a collaborative team committed to exceptional care.
• Your ideas matter. We value initiative and welcome your input on improving client service and hospital operations.
• Training and support. We provide training and professional development to help you build confidence and skills.
• A great location. Work in the heart of one of San Francisco’s most energetic neighborhoods.

• →Welcome clients and their pets with warmth, professionalism, and compassion
• →Serve as a primary point of contact in person and by phone, answering calls and client questions
• →Recognize routine concerns and situations that may need urgent attention, and escalate appropriately
• →Schedule and coordinate appointments, prioritizing needs and keeping the hospital calendar organized
• →Check clients and patients in and out
• →Prepare invoices, explain charges clearly, and process payments accurately
• →Enter and maintain accurate client, patient, financial, and medical records
• →Coordinate information between clients and the medical team, documenting communications thoroughly
• →Communicate hospital policies, services, and next steps, and help manage expectations during busy times
• →Provide compassionate support to families whose pets need care
• →Maintain the confidentiality of client and patient information
• →Support daily hospital flow, administrative tasks, and a positive, efficient workplace

• One year of veterinary client service experience preferred but not required
• Customer service, reception, healthcare, or hospitality experience is helpful
• Excellent phone and in-person communication skills
• Strong organization, time management, and attention to detail, with accurate data entry
• Confidence juggling multiple calls, appointments, and competing priorities
• The ability to stay calm and organized in a fast-paced environment
• Comfort discussing invoices, services, and hospital policies with clients
• Compassion for families and an understanding of the stress they may feel
• A self-motivated, collaborative attitude and willingness to take initiative
• Leadership potential and an interest in continued professional growth
• Availability to work Saturdays as part of the regular schedule
• Ability to stand or sit for extended periods

If you’re a self-motivated, enthusiastic Client Service Representative who wants to grow your career while helping a modern veterinary hospital deliver exceptional care, we’d love to meet you. Your communication skills, initiative, and commitment to outstanding service can make a real difference here.

Diversity, equity, and inclusion are core values of The Castro Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.