Experienced Client Care Specialist- Columbia, MO

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Overview

Who we are Horton Animal Hospital Discovery is Hiring an Experienced Client Care Specialist!

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What We Offer

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We’re building something special at Horton Animal Hospital Discovery, and this is your chance to be part of it. We’re looking for an experienced Client Care Specialist who brings creative ideas, sharp critical thinking, and a genuine drive to be the best. If this sounds like the team you’ve been looking for but thought didn’t exist, you may have just found it.

Our team runs on a “better together” philosophy, and we appreciate the diversity every team member brings to our practice. We also believe in a great life outside the hospital, so our scheduling reflects the importance of self-care, and our benefits support a healthy, positive work environment.

✓A flexible approach to compensation that reflects your skill set and future performance

✓401(k) matching & Roth Retirement Savings Plan

✓Flexible Spending Account (full-time only)

✓529 Savings Plan

✓Tuition Support Program

✓Referral bonus program

✓Health insurance, including medical, dental, and vision (full-time only)

✓Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)

✓Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.

✓Sick Time / Paid Time Off

✓Free or discounted lab work for all employee pets

✓Pet discounts on services and products

✓Pet food discount program

✓Quarterly Team Rewards Bonus Program

✓Professional development opportunities

✓Continuing education allowance

✓Uniform allowance

✓Six paid holidays (full-time only)

✓Employee Assistance Program

✓Employee discount program

A “better together” team that values your opinions, listens to your ideas, and treats teamwork as a core value
A weekday-focused schedule with scheduling flexibility to support a healthy work-life balance
Mentoring and support as you grow and advance your career
A clinic culture that celebrates your unique awesomeness
Occasional coffee runs, potlucks, and meals on us
A fridge stocked with drinks and snacks, always

As our Client Care Specialist, you’ll be the welcoming voice on the phone and the friendly face at the front desk, and you’ll help care for our patients behind the scenes, too.

Answer a multi-line phone system with warmth and professionalism
Greet clients and patients as they arrive and leave the hospital
Schedule and confirm appointments for general and emergency services
Handle cash and payment transactions, including CareCredit, Scratchpay loans, and insurance claim forms
Place outbound follow-up calls to clients and reach out to prospective clients
Complete accurate medical documentation and billing
Provide compassionate care and a home away from home for hospitalized pets
Help keep the hospital and our patients clean, comfortable, and well maintained
Treat every animal humanely and with compassion, regardless of the situation
Support the hospital’s ethical principles and standards of practice in all you do

At least 1–2 years of experience in a small animal veterinary practice or kennel setting (required)
Strong communication and client service skills, with the tact and diplomacy to navigate sensitive conversations
A self-starter mindset and the ability to multitask in a busy hospital
A professional, friendly, and hospitable approach with clients and patients
A team-first attitude and the ability to work well with every member of the team
Regular attendance and reliability
Availability to work weekends, nights, and holidays as needed
Comfort being on your feet for most of an 8–12-hour shift
The ability to lift up to 50 lb unassisted

If you’re passionate about animal care and love making every client feel welcome, we’d love to hear from you. Join a team of dedicated professionals committed to providing the highest quality care for our patients, and help us keep building something special as our next Client Care Specialist.

Diversity, equity, and inclusion are core values of Horton Animal Hospital Discovery and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.