Surgical Coordinator

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. 

Our company is looking for a Surgical Coordinator. The ideal candidate will have excellent people skills, be outgoing and friendly, organized and computer savvy. Attention to detail is critical. Experience preferred.

• →Must be patient service focused with the ability to deliver high patient satisfaction. 
• →Excellent communications skills required, ability to develop relationships with patients to provide a positive experience. 
• →Ability and confidence to present pricing and financing. 
• →Ophthalmic/optometric experience is preferred but not required. 
• →Proficient with standard office equipment and software (Word & Excel); multi-task comfortably; ability to work with a high degree of professionalism. 
• →Exemplary organizational skills: willingness to be cross-trained and fill in for other staff members. 

• →Liaison to patients; assist with completion of paperwork; create, update, and maintain accurate patient files; update database systems, schedule and confirm appointments as necessary.
• →Assist patients regarding surgery dates, book patients for consultations and surgery, discuss pre and post-op instructions with patients. 
• →Discuss surgical cost with patients, based on their benefits and answer questions about payment and financing.  
• →Handle timely follow-up to prospective, current and past patients. 
• →Prepare patient charts for surgery and provide caring help to patients before, during and after surgery. 
• →Collect surgery payments; process financing through financial software programs; maintain monthly and yearly financial reports. 
• →Ensure all patients, at all times, have a positive experience while in the office or on the phone.